I have purchased an AT&T HTC Inspire 4G/ Desire HD phone from eBay. I have a BSNL 3G connection, but am not able to configure 3G in the device. The signal is always an “E”, never a “H” or “3G”. When I did some research on the Internet, I found that the set doesn’t have the option for selecting the WCDMA or Auto networks. We have a dearth of HTC service centres in my part of the state. Hence I’ll be very thankful if you can suggest a solution to my peculiar problem. Dr Pradeep Thankappan, Kerala Handsets of these sort usually come with the problem of being locked to their network; unlocking them can create software issues. It is possible that the network mode option could have been disabled by AT&T. Even if you take the handset to the HTC service centre, they will not be authorised to help you. Instead, you can take it to a local vendor near your area. Or else, you can also try to root the device as it seems to be past its warranty period. Rooting the phone will give you access to all the features and settings on the phone, surpassing the restrictions added by the operator. But when rooting, be a bit careful since you can damage your phone in the process. Do all your research and only then root the phone.