Raipur air­port ranked first in cus­tomer sat­is­fac­tion

Governance Now - - PSU WATCH -

Raipur’s swami vivekananda air­port has ranked first in cus­tomer sat­is­fac­tion among 49 air­ports in the coun­try.

The air­port achieved 4.84 score in a five-point scale in­dex in the lat­est Cus­tomer sat­is­fac­tion in­dex (csi) sur­vey con­ducted by an in­de­pen­dent agency for the pe­riod of Jan­uary-june 2017 fol­lowed by udaipur, amritsar and dehradun air­ports, which have scored 4.75, 4.74 and 4.73 re­spec­tively.

cus­tomer sat­is­fac­tion is one of the key per­for­mance ob­jec­tives of aai, which is eval­u­ated through csi sur­vey con­ducted by an agency com­mis­sioned by aai.

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