Sa­lon Eti­quette

Cri­sis averted: han­dle any sa­lon dilemma— awk­ward­ness free.

Hair - - Hair Talk -

You were a no-show

Not turn­ing up to your ap­point­ment with­out can­celling is not only guar­an­teed to frus­trate the most friendly of hair­dressers, but also costs the stylist money and time. Most do how­ever, re­alise that mis­takes hap­pen and the best course of ac­tion is to be hon­est. ‘At Spargo we would never treat a client dif­fer­ently if they have a le­git­i­mate rea­son for not show­ing,’ says Ian Mar­shall, Di­rec­tor and owner at Spargo. ‘It’s not very com­mon at Spargo as we send out a re­minder text mes­sage the day be­fore. The only rea­son we would act on it would be when a client re­peat­edly has no shows then we would ask for a de­posit when book­ing. Most of our clients apol­o­gise straight away and we ac­cept that.’ Of­fer­ing to pay for the missed ap­point­ment is also likely to clear the air, ‘My ad­vice to any client is to call or go into the sa­lon to apol­o­gise and of­fer to pay for the ap­point­ment,’ com­mented Gary Taylor, owner at Ed­ward & Co. ‘I would not have any is­sue with a client who of­fers to pay rather than the sa­lon hav­ing to chase up the missed ap­point­ment.’

You hate your colour or cut

Lack of com­mu­ni­ca­tion, an ov­er­en­thu­si­as­tic stylist or an im­pulse de­ci­sion made at the wrong time - what­ever the rea­son, none of this mat­ters when you are left star­ing at the locks lit­ter­ing the sa­lon floor wish­ing they were back on your head. We ad­vise you to talk to your hair­dresser be­fore you leave the sa­lon. Dis­cuss what you don’t like about the look and what you ex­pected in­stead. A good hair­dresser won’t be sat­is­fied un­til you have left the sa­lon happy, so to­gether you can work on a plan of ac­tion for the fu­ture.

You ‘cheated’ with an­other stylist

If you have left a sa­lon or stylist for some time and plan on re­turn­ing, you can feel ap­pre­hen­sive and set about cre­at­ing an elab­o­ra­tive story to ex­plain your ab­sence to your old/new hair­dresser. ‘I fan­cied a change and spent a year try­ing new sa­lons to see if I could find “the one” but ended up dis­cov­er­ing the grass wasn’t greener on the other side and re­ally wanted to go back to my hair­dresser. I was so em­bar­rassed to tell her I had pur­pose­fully gone ex­plor­ing my op­tions that I made up a story about mov­ing for a year, but it turned out that she was friends with one of the other stylists I had vis­ited nearby...’ Avoid the em­bar­rass­ment, draw a line un­der the sit­u­a­tion and start afresh. If it comes up in con­ver­sa­tion let them know it wasn’t per­sonal and you fan­cied a change.

You can’t do small talk

Hav­ing a ca­sual nat­ter can be one of the nicest parts of the sa­lon ex­pe­ri­ence for some clients but for others, it’s the most daunt­ing. Most stylists are re­cep­tive to their clients’ needs and moods, and if you would rather not talk too much, sub­tly in­form them that you are look­ing for­ward to some peace and quiet in an oth­er­wise busy day. They may of­fer you mag­a­zines but are likely to leave you to chill.

It costs more than you ex­pected

Al­ways check what’s in­cluded in the cost for each ser­vice. Blow-dries are of­ten counted as ad­di­tional ser­vices and come with their own cost and so can straight­en­ing or styling ser­vices that you may as­sume would come with the blow-dry. If you leave it un­til you are at the till, the stylist may agree to the cost that you thought it would be as a mark of good­will but you will need to en­sure you check thor­oughly on the next ap­point­ment.

You don’t know how much to tip

Tips are com­pletely at the dis­cre­tion of the client, but as a gen­eral rule an in­dus­try stan­dard tends to be 10% of the cost of the ser­vice. Never feel you have to leave a tip, es­pe­cially if you weren’t happy with your ex­pe­ri­ence.

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