Crisis averted: handle any salon dilemma— awkwardness free.
You were a no-show
Not turning up to your appointment without cancelling is not only guaranteed to frustrate the most friendly of hairdressers, but also costs the stylist money and time. Most do however, realise that mistakes happen and the best course of action is to be honest. ‘At Spargo we would never treat a client differently if they have a legitimate reason for not showing,’ says Ian Marshall, Director and owner at Spargo. ‘It’s not very common at Spargo as we send out a reminder text message the day before. The only reason we would act on it would be when a client repeatedly has no shows then we would ask for a deposit when booking. Most of our clients apologise straight away and we accept that.’ Offering to pay for the missed appointment is also likely to clear the air, ‘My advice to any client is to call or go into the salon to apologise and offer to pay for the appointment,’ commented Gary Taylor, owner at Edward & Co. ‘I would not have any issue with a client who offers to pay rather than the salon having to chase up the missed appointment.’
You hate your colour or cut
Lack of communication, an overenthusiastic stylist or an impulse decision made at the wrong time - whatever the reason, none of this matters when you are left staring at the locks littering the salon floor wishing they were back on your head. We advise you to talk to your hairdresser before you leave the salon. Discuss what you don’t like about the look and what you expected instead. A good hairdresser won’t be satisfied until you have left the salon happy, so together you can work on a plan of action for the future.
You ‘cheated’ with another stylist
If you have left a salon or stylist for some time and plan on returning, you can feel apprehensive and set about creating an elaborative story to explain your absence to your old/new hairdresser. ‘I fancied a change and spent a year trying new salons to see if I could find “the one” but ended up discovering the grass wasn’t greener on the other side and really wanted to go back to my hairdresser. I was so embarrassed to tell her I had purposefully gone exploring my options that I made up a story about moving for a year, but it turned out that she was friends with one of the other stylists I had visited nearby...’ Avoid the embarrassment, draw a line under the situation and start afresh. If it comes up in conversation let them know it wasn’t personal and you fancied a change.
You can’t do small talk
Having a casual natter can be one of the nicest parts of the salon experience for some clients but for others, it’s the most daunting. Most stylists are receptive to their clients’ needs and moods, and if you would rather not talk too much, subtly inform them that you are looking forward to some peace and quiet in an otherwise busy day. They may offer you magazines but are likely to leave you to chill.
It costs more than you expected
Always check what’s included in the cost for each service. Blow-dries are often counted as additional services and come with their own cost and so can straightening or styling services that you may assume would come with the blow-dry. If you leave it until you are at the till, the stylist may agree to the cost that you thought it would be as a mark of goodwill but you will need to ensure you check thoroughly on the next appointment.
You don’t know how much to tip
Tips are completely at the discretion of the client, but as a general rule an industry standard tends to be 10% of the cost of the service. Never feel you have to leave a tip, especially if you weren’t happy with your experience.