A CISF constable who helps the lost and separated find their loved ones
NEW DELHI: Last December 25, a woman from West Ben gal was found crying at New Delhi Metro station. She had been separated from her husband while boarding a train and knew neither English nor Hindi and not even her husband’ s phone number.
That’ s when Noorjahan Khatun was called in. The 27-year-old CISF constable immediately took the woman and started probing.
“The woman did not remember the phone number of her husband but knew the name of the hotel where they were staying. I called the hotel and got her husband’ s mobile number. He was located and both were re united ,” K ha tun said. Posted in the intelligence wing, she is the most sought- after cop when it comes to reuniting lost people in the Metro and has solved 100 cases. “In December 2015, a man came crying and I was called by the station staff. His 71-year-old mother had boarded the Metro but had not reached home for two days. I checked the CCTV footage and through her movement, we traced her to an old age home in Far ida bad. It gave me a lot of satisfaction,” she said.
Khatun joined the CISF in 2008 and was posted with the Delhi Metro since 2011. For her unrelenting efforts, she has received the employee of the year award.
With 28 lakh passengers travelling in the Metro daily and 20% of them being firsttimers, on average the CI SF gets two cases of people lost everyday. While the CI SF is tasked with Metro security, such cases are taken upon priority as any delay can ham per the investigation. An official said that most of such passengers get separated due to automatic doors and crowded stations. Last year alone, over 100 kids were reunited with their parents. “Whenever we receive a case of a missing person, we advise our staff to call Khatun. She never disappoints us and she likes her job,” a senior CISF official said, adding that she has also solved cases of pickpocketing and theft. The most recent case that K ha tun solved was on July 9, when at Ch and ni C ho wk station, a CI SF CCTV observer noticed an old woman passenger roaming alone at the platform for a long time.
K ha tun was called, and the woman told her that she had gotseparatedfromherson-inlawatthestation.An announcement was made and soon them an was traced and re united with his mother-inlaw .“In 2016, were united 106 children while this year till June ,60 children have been reunited with their parents. Apart from this over 100 adults were also re united. We have trained our staff to identify people roamingalone.It isa misconception that only children are vulnerable. In metro many first timers from other states come and often get separated ,” the CISF official said.