TREAT PASSENGERS IN DIGNIFIED MANNER

The way IndiGo staff misbehaved with an elderly man on the tarmac, is loathsome to say the least. This reflects the staff’s lack of civility, etiquettes and ethics on how to deal with people. A mere apology isn’t enough. Time and again NRIs and foreigners have expressed their discontentment with the staff at Indian airports, which is discourteous. The government needs to make sure that airport staff is properly trained and refresher courses should be held for them.

BM Singh, Amritsar