A toast to the peo­ple who sim­plify our life

World BPO Day on Fe­bru­ary 16 cel­e­brated the zeal of peo­ple who work in the out­sourc­ing in­dus­try

Hindustan Times (Chandigarh) - Guide - - WORKSMART - Nim­rata. grewal@ hin­dus­tan­times. com

Nim­rata Grewal Credit card lost? Flight to be resched­uled? On­line shop­ping de­liv­ery de­layed?

The first course of ac­tion in any of the above sit­u­a­tions is to call up the re­spec­tive cus­tomer ser­vice rep­re­sen­ta­tive. A per­son lis­tens to your prob­lem and of­fers a so­lu­tion within min­utes. The voice rep­re­sents an ef­fi­cient and vast net­work of em­ploy­ees who rep­re­sent the busi­ness process out­sourc­ing (BPO) sec­tor.

From pro­vid­ing cus­tomer sup­port, meet­ing op­er­a­tional needs of busi­nesses to solv­ing com­plex IT is­sues for clients around the world, the BPO in­dus­try caters to busi­nesses across sec­tors.

Fe­bru­ary 16 was marked World BPO Day to cel­e­brate the ef­forts and un­tir­ing ser­vice of those work­ing in the BPO sec­tor. “They touch the lives of ev­ery cit­i­zen in one way or an­other and this is a day to make all of us sin­cerely spend a few sec­onds in thank­ing them, by a sim­ple ‘Happy World BPO Day’ wish,” says Deepak Kapoor, founder, World BPO Day.

Ap­pre­ci­at­ing the work of In­dia’s 20 lakh-plus BPO em­ploy­ees, Manish Te­wari, Union Min­is­ter of In­for­ma­tion and Broad­cast­ing, shares this mes­sage: “The BPO in­dus­try has contributed to the growth and eco­nomic devel­op­ment of In­dia. The young peo­ple who work 24X7 to make en­ter­pris- es run are men and women of fan­tas­tic re­silience.”

Kapil Sibal, Union Min­is­ter of Com­mu­ni­ca­tions & IT, says, “Your silent ser­vice in ‘cus­tomer sup­port’ across in­dus­try is es­tab­lish­ing this sec­tor as a pil­lar of the In­dian ser­vice sec­tor.”

BPO com­pa­nies and their em­ploy­ees also of­fer so­lu­tions that make or­gan­i­sa­tions more ef­fi­cient and pro­duc­tive. Dipil Chenoy, CEO and MD, Na­tional Skill Devel­op­ment Cor­po­ra­tion, ex­presses his keen­ness to­wards ad­dress­ing the skills needs of ex­ist­ing and prospec­tive em­ploy­ees in this sec­tor in ur­ban as well as ru­ral ar­eas.

Among the key ini­tia­tives that the World BPO Foun­da­tion sup­ports are the Know Your Rights (KYR) cam­paign to build aware­ness about em­ployee rights, coun­selling (both hu­man and le­gal) to en­sure a safe, healthy, pos­i­tive work en­vi­ron­ment for all em­ploy­ees, and pro­tect­ing their in­ter­ests, along with en­gag­ing pos­i­tive sup­port from BPO in­dus­try as­so­ci­a­tions.

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