Xolo smart­phone buy­ers to get re­pair­ing ser­vices at doorstep

Hindustan Times (Patna) - - FRONT PAGE - Press Trust of In­dia

NEW DELHI: Mo­bile phone com­pany Lava In­ter­na­tional has en­tered into an agree­ment with lo­gis­tic firm FedEx to pro­vide door-to-door de­liv­ery and re­pair­ing ser­vice for its Xolo smart­phones cus­tomers.

"We are work­ing on the ex­pe­ri­ence side of Xolo cus­tomers. Be­sides prod­uct qual­ity, we will pro­vide ser­vices to cus­tomer at their doorstep in 50 ma­jor cities.

"They will not have to go to ser­vice cen­tre for get­ting their phone re­paired. This is first of its kind ser­vice by any hand­set com­pany is pro­vid­ing in In­dia," Lava co-founder and Di­rec­tor Vishal Se­h­gal told PTI.

He said the com­pany is in process of ex­pand­ing its port­fo­lio of Xolo smart­phones, the first phone built on In­tel Pro­ces­sor, to eight new models in the price range of Rs 10,000-25,000.

The com­pany claims it sells around 25,000 units ev­ery month of the smart­phone, which was launched in April 2012.

The com­pany has ear­marked in­vest­ment of around Rs 12 crore to up­grade af­ter sales ser­vice dur­ing first half of 2013, he added.

"We have re­cently en­tered in to agree­ment with FedEx to pro­vide re­verse and for­ward lo­gis­tic to Xolo cus­tomers. This kind of value added ser­vices is to boost trust among our cus­tomers. We are in talks with two lead­ing ITes com­pa­nies of the coun­try to pro­vide tech­ni­cal sup­port over phone as around 80 to 85 per cent prob­lem can be re­solved over," Se­h­gal said.

Xolo's Busi­ness head Su­nil Raina said the com­pany is go­ing to ex­pand its core en­gi­neer­ing cen­tres from one to four this month and aims to have such fa­cil­i­ties in all states by 2013-end.

"Our new core en­gi­neer­ing cen­tres will be op­er­a­tional by Jan­uary 15. In sec­ond half of this year, we will look at set­ting at least one such cen­tres in ev­ery state. This will in­crease the pace of our ser­vice," Raina said.

He said the com­pany is also work­ing to set up col­lec­tion cen­tres which will ac­cept hand­sets of cus­tomers who do not re­side in the 50 cities where Xolo smart­phones will be sold.

Th­ese cen­tres are likely to be the re­tail out­lets from where one buys phones.

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