No end in sight for com­muters’ woes at CBD Be­la­pur sta­tion

Hindustan Times ST (Mumbai) - HT Navi Mumbai Live - - HT NAVI MUMBAI - Sang­hami­tra Sengupta sang­hami­tra.sengupta@hin­dus­tan­times.com

CBD BE­LA­PUR Com­muters at Be­la­pur rail­way sta­tion are fac­ing a hard time as only one out of three ticket counters re­mains open on the east side. Sim­i­larly, on the west side, some counters re­main closed for months to­gether.

Irked daily com­muters, who travel to and fro from the sta­tion, claim that the sit­u­a­tion has been con­sis­tent since a long time. “Be­la­pur is an im­por­tant node with sev­eral govern­ment and pri­vate com­pa­nies based here. Thou­sands of peo­ple travel reg­u­larly through this sta­tion and face in­con­ve­nience due to the long queues that form be­cause of the dys­func­tional counters,” said Priya Singh, who trav­els to Be­la­pur daily for work.

The closed counters on the west side add to the com­muters’ woes. “At most sta­tions, there is a short­age of ticket counters. But, even with many counters in Be­la­pur, we face trou­ble as most of them are shut. More­over, the coupon-vend­ing ma­chines are out of ser­vice most of the times and there is no fa­cil­i­ta­tor to is­sue tick­ets from the au­to­matic ticket vend­ing ma­chine,” added Singh.

The rail­way of­fi­cials, how­ever, cite short­age of staff as the main rea­son be­hind the counters be­ing closed.

“We are aware of the prob­lems faced by the com­muters, but we do not have suf­fi­cient staff to op­er­ate so many counters. The prob­lem has been re­ported to the se­nior of­fi­cials, but it will be solved only when the new re­cruit­ment process starts,” said AN Singh, deputy su­per­in­ten­dent at the sta­tion.

BACHCHAN KUMAR

Al­though thou­sands of pas­sen­gers use the sta­tion ev­ery day, many ticket counters re­main closed through the year.

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