No end in sight for commuters’ woes at CBD Belapur station
CBD BELAPUR Commuters at Belapur railway station are facing a hard time as only one out of three ticket counters remains open on the east side. Similarly, on the west side, some counters remain closed for months together.
Irked daily commuters, who travel to and fro from the station, claim that the situation has been consistent since a long time. “Belapur is an important node with several government and private companies based here. Thousands of people travel regularly through this station and face inconvenience due to the long queues that form because of the dysfunctional counters,” said Priya Singh, who travels to Belapur daily for work.
The closed counters on the west side add to the commuters’ woes. “At most stations, there is a shortage of ticket counters. But, even with many counters in Belapur, we face trouble as most of them are shut. Moreover, the coupon-vending machines are out of service most of the times and there is no facilitator to issue tickets from the automatic ticket vending machine,” added Singh.
The railway officials, however, cite shortage of staff as the main reason behind the counters being closed.
“We are aware of the problems faced by the commuters, but we do not have sufficient staff to operate so many counters. The problem has been reported to the senior officials, but it will be solved only when the new recruitment process starts,” said AN Singh, deputy superintendent at the station.
Although thousands of passengers use the station every day, many ticket counters remain closed through the year.