Navi mum­bai Cops launch app to help cit­i­zens in dis­tress

Cops will come to the res­cue within min­utes once con­trol room re­ceives im­ages, videos and au­dios sup­port­ing com­plaints

Hindustan Times ST (Mumbai) - HT Navi Mumbai Live - - NAVI MUMBAI - Pranab Jy­oti Bhuyan pranab.bhuyan@hin­dus­tan­

The Navi Mum­bai po­lice depart­ment has re­cently launched a mo­bile app for safety of women, po­lice com­plaints and other emer­gency ser­vices.

The ap­pli­ca­tion, ‘Cit­i­zen Cop’, which can be down­loaded on any smart­phone, has been de­signed in such a way that a com­plainant can send in­for­ma­tion to the po­lice in a few min­utes. The com­plainant can also send im­ages, videos and au­dios sup­port­ing their com­plaints.

As soon as they re­ceive a com­plaint, the of­fi­cials in the po­lice con­trol room will trace the sender’s lo­ca­tion through the Global Po­si­tion­ing Sys­tem (GPS) or by call­ing the com­plainant. As soon as they have tracked the com­plainant, they will alert of­fi­cials of the po­lice chowky near­est to the traced lo­ca­tion.

“The emer­gency SOS fea­ture of this app is very ef­fec­tive for en­sur­ing safety of women,” said Pradeep Kan­nalu, as­sis­tant com­mis­sioner of po­lice (wire­less).

“This fea­ture re­quires the user to feed in four of his or her fam­ily mem­bers’ phone num­bers to the sys­tem. If any woman sends an alert through the app, apart from the con­trol room, those fam­ily mem­bers will also re­ceive the SOS call. In case of an emer­gency, even if she presses the power but­ton of the phone thrice, all the num­bers fed into the fea­ture will re­ceive an alert from her,” he said.

High­light­ing other fea­tures of this app, Kan­nalu said, “One of fea­tures of this app - re­port an in­ci­dent - is ef­fec­tive as one can in­form the po­lice about griev­ances re­lated to crime, traf­fic, civic is­sues, ha­rass­ment, cor­rup­tion and do­mes­tic violence. The com­plaints will have to de­scribe the in­ci­dent in brief and send us an im­age, video or au­dio record­ing sup­port­ing the com­plaint. As soon as our con­trol room gets the com­plaint, the com­plainant will re­ceive a call from our con­trol room in a few min­utes.”

Also, a user can avail the con- tact num­bers of all the po­lice sta­tions and traf­fic of­fices through the fea­ture - call po­lice. The of­fice con­tact num­bers of the po­lice com­mis­sioner, deputy po­lice com­mis­sion­ers and as­sis­tant po­lice com­mis­sion­ers can also be ac­cessed through the fea­ture - call ad­min­is­tra­tion.

“There is an­other fea­ture - my safe zone - where the women can ear­mark the area they have to keep trav­el­ling in the city. If a woman goes be­yond that area, her fam­ily mem­bers will im­me­di­ately re­ceive an alert,” said po­lice naik He­mant Surya­van­shi from the con­trol room.

The app also has fea­tures which are help­ful for land­lords and ten­ants. “We will take feed­back from the res­i­dents and then de­velop the app fur­ther to make it more user­friendly,” said Kan­nalu.

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