Now, lodge garbage-related complaints on WhatsApp
BELAPUR: After beginning to track garbage collection online last month, the solid waste management department of Navi Mumbai Municipal Corporation (NMMC) launched a dedicated WhatsApp number on January 1.
Citizens can use the number 9769894944 to lodge complaints about solid waste management in the city.
NMMC officials said they got 11 complaints and six suggestions on the new number in the first seven days after the service was launched.
While most of the complaints pertain to garbage not being picked up, residents have also given suggestions for better solid waste management.
“Most complaints reach us at night or early morning. That is when the trucks are making their rounds, and might not have passed through the route. We make a note of the complaint and immediately inform the ward officer of the respective area to send the vehicle there,” said Babasaheb Rajale, deputy municipal commissioner, solid waste management department of NMMC.
Citizens have also sent suggestions about what the civic body can do to keep the city clean.
“We have received some good suggestions as well. For example, we were told about garbage accu- mulating on the railway tracks near most railway stations in the city. We have already written a letter to the railway authorities to clear off the garbage,” said the official.
The NMMC also got a few suggestions on clean up the SionPanvel highway area. We have cleaned part of it recently, this is the stretch near the LP bridge area in Nerul to Juinagar
“The number makes it easy for citizens to reach out to us, by making it easy to post pictures as well as text pertaining to the issue,” said Rajale.
We make a note of the complaint and immediately inform the ward officer of the respective area to send a garbage collection vehicle. The number makes it easy for citizens to reach out to us.
BABASAHEB RAJALE, deputy municipal commissioner, NMMC