Now, lodge garbage-re­lated com­plaints on What­sApp

Hindustan Times ST (Mumbai) - HT Navi Mumbai Live - - NAVI MUMBAI - Sang­hami­tra Sengupta sang­hami­tra.sengupta@hin­dus­tan­

Work to add bet­ter fa­cil­i­ties at Kalyan rail­way sta­tion has started. The sta­tion, which sees 6 lakh com­muters daily, will have a trauma cen­tre and a CCTV con­trol room.

Af­ter be­gin­ning to track garbage col­lec­tion on­line last month, the solid waste man­age­ment depart­ment of Navi Mum­bai Mu­nic­i­pal Cor­po­ra­tion (NMMC) launched a ded­i­cated What­sApp num­ber on Jan­uary 1.

Cit­i­zens can use the num­ber 9769894944 to lodge com­plaints about solid waste man­age­ment in the city.

NMMC of­fi­cials said they got 11 com­plaints and six sug­ges­tions on the new num­ber in the first seven days af­ter the ser­vice was launched.

While most of the com­plaints per­tain to garbage not be­ing picked up, res­i­dents have also given sug­ges­tions for bet­ter solid waste man­age­ment.

“Most com­plaints reach us at night or early morn­ing. That is when the trucks are mak­ing their rounds, and might not have passed through the route. We make a note of the com­plaint and im­me­di­ately in­form the ward of­fi­cer of the re­spec­tive area to send the ve­hi­cle there,” said Babasa­heb Ra­jale, deputy mu­nic­i­pal com­mis­sioner, solid waste man­age­ment depart­ment of NMMC.

Cit­i­zens have also sent sug­ges­tions about what the civic body can do to keep the city clean.

“We have re­ceived some good sug­ges­tions as well. For ex­am­ple, we were told about garbage accu- mu­lat­ing on the rail­way tracks near most rail­way sta­tions in the city. We have al­ready writ­ten a let­ter to the rail­way au­thor­i­ties to clear off the garbage,” said the of­fi­cial.

The NMMC also got a few sug­ges­tions on clean up the SionPan­vel high­way area. We have cleaned part of it re­cently, this is the stretch near the LP bridge area in Nerul to Juina­gar

“The num­ber makes it easy for cit­i­zens to reach out to us, by mak­ing it easy to post pic­tures as well as text per­tain­ing to the is­sue,” said Ra­jale.


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