No relief from SC, telcos must pay you for call drops from January 1
The Supreme Court declined on Friday to stay sector watchdog TRAI’s decision making it mandatory for telecom companies to compensate subscribers for call drops.
“We shall decide the matter instead of keeping it pending,” a bench of justices Kurien Joseph and Rohinton Nariman said when petitioner, the Cellular Operators Association of India (COAI), urged it to stay the implementation of the regulator’s notification.
The COAI moved the Supreme Court challenging a Delhi high court verdict declining the operators relief from the TRAI (Telecom Regulatory Authority of India) directive.
The TRAI had made it mandatory for operators to pay consumers Rs 1 for every dropped call due to network failure. A consumer can get compensation subject to a cap of three dropped calls a day.
“The operators should start payment of compensation,” TRAI chariman RS Sharma said.
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