No re­lief from SC, tel­cos must pay you for call drops from Jan­uary 1

Hindustan Times ST (Mumbai) - HT Navi Mumbai Live - - FRONT PAGE - HT Correspondent ht­metro@hin­dus­tan­times.com

The Supreme Court de­clined on Fri­day to stay sec­tor watch­dog TRAI’s de­ci­sion mak­ing it manda­tory for tele­com com­pa­nies to com­pen­sate sub­scribers for call drops.

“We shall de­cide the mat­ter in­stead of keep­ing it pend­ing,” a bench of jus­tices Kurien Joseph and Ro­hin­ton Na­ri­man said when pe­ti­tioner, the Cel­lu­lar Oper­a­tors As­so­ci­a­tion of In­dia (COAI), urged it to stay the im­ple­men­ta­tion of the reg­u­la­tor’s no­ti­fi­ca­tion.

The COAI moved the Supreme Court chal­leng­ing a Delhi high court ver­dict de­clin­ing the oper­a­tors re­lief from the TRAI (Tele­com Reg­u­la­tory Au­thor­ity of In­dia) di­rec­tive.

The TRAI had made it manda­tory for oper­a­tors to pay con­sumers Rs 1 for ev­ery dropped call due to net­work fail­ure. A con­sumer can get com­pen­sa­tion sub­ject to a cap of three dropped calls a day.

“The oper­a­tors should start pay­ment of com­pen­sa­tion,” TRAI cha­ri­man RS Sharma said.

CON­TIN­UED ON P10

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