RES­I­DENTS USE HELPLINES TO LODGE COM­PLAINTS

Hindustan Times ST (Mumbai) - HT Navi Mumbai Live - - NAVIMUMBAI - Sang­hami­tra Sen­gupta sang­hami­tra.sen­gupta@hin­dus­tan­times.com

Al­most a week af­ter the Navi Mum­bai Mu­nic­i­pal Cor­po­ra­tion (NMMC) launched helpline num­bers and What­sApp num­ber for reg­is­ter­ing wa­ter woes, res­i­dents have been voic­ing their com­plaints.

The toll-free num­bers 800222309/ 1800222310 and What­sApp num­ber 8419900401 was launched by the civic body on April 6.

A to­tal of 20 com­plaints and 45 sug­ges­tions have been reg­is­tered on What­sApp.

The toll-free num­bers have got 15 com­plaints.

“Most com­plaints we got so far are of wa­ter wastage, Peo­ple send us photos and de­tails of the lo­ca­tion where wa­ter is be­ing wasted. We im­me­di­ately send our team to check the area and take ac­tion. Res­i­dents are first warned against wast­ing wa­ter,” said Arvind Shinde, ex­ec­u­tive en­gi­neer, wa­ter de­part­ment of NMMC.

Res­i­dents also up­date of­fi­cials af­ter the ac­tion is taken on the com­plaints.

Sug­ges­tions are pour­ing in on how wa­ter can be con­served, saved and how wastage can be avoided by reusing wa­ter for sec­ondary pur­poses.

“Citizens have un­der­stood the grav­ity of the sit­u­a­tion. They them­selves are tak­ing ini­tia­tives to come up with ways to cur­tail wa­ter use and re­use the avail­able wa­ter,” said an of­fi­cial from the wa­ter de­part­ment.

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