Fewer complaints on complaint day as police speed up redressal
PANVEL: The police are complaining that they do not get enough response from citizens on complaint day — Saturday.
The police hold a complaint day every Saturday to ensure speedy resolution of complaints on law and order, security, injustice, harassment and also to give information to residents.
Deputy commissioner of police Vishwas Pandhare, said: “Residents have increasingly been coming to police stations as the fear that existed earlier has reduced due to the spread of information technology, education and the media. The cooperation that people receive from officers and personnel has ensured that complaints are resolved soon.”
He added, “However, there are still a few who hesitate in coming to the police station. Five years ago, the then director general of police (Maharashtra) had issued instructions to start a complaint day every Saturday.”
On this day every week, the police stations have to take down complaints of the people and resolve them at the earliest. The police station is also expected to give a feedback on the action taken by it on a specific complaint made earlier.
Pandhare said that for the past year, as most complaints are settled within a couple of days, the importance of complaint day has reduced. “Senior inspectors are available to the people every day and we do not wait for Saturday to give a feedback.”
In Panvel division, Panvel, New Panvel, Kalamboli, Taloja and Kharghar police stations from the beginning initiated the complaint redressal day. However, very few people turn up at the police stations.
Sometime ago, Kalamboli and Panvel city police stations were divided and Khandeshwar and Kamothe police stations were formed. This has reduced the complainants. Pandhare said, “We will continue to hold the complaint day at all police stations and residents are welcome to come with their grievances.”