Fewer com­plaints on com­plaint day as po­lice speed up re­dres­sal

Hindustan Times ST (Mumbai) - HT Navi Mumbai Live - - NAVI MUMBAI - G Mo­hi­ud­din Jeddy ht­for­nav­i­mum­bai@hin­dus­tan­times.com

PAN­VEL: The po­lice are com­plain­ing that they do not get enough re­sponse from citizens on com­plaint day — Satur­day.

The po­lice hold a com­plaint day ev­ery Satur­day to en­sure speedy res­o­lu­tion of com­plaints on law and or­der, se­cu­rity, in­jus­tice, ha­rass­ment and also to give in­for­ma­tion to res­i­dents.

Deputy com­mis­sioner of po­lice Vish­was Pand­hare, said: “Res­i­dents have in­creas­ingly been com­ing to po­lice sta­tions as the fear that ex­isted ear­lier has re­duced due to the spread of in­for­ma­tion tech­nol­ogy, ed­u­ca­tion and the me­dia. The co­op­er­a­tion that peo­ple re­ceive from of­fi­cers and per­son­nel has en­sured that com­plaints are re­solved soon.”

He added, “How­ever, there are still a few who hes­i­tate in com­ing to the po­lice sta­tion. Five years ago, the then di­rec­tor gen­eral of po­lice (Ma­ha­rash­tra) had is­sued in­struc­tions to start a com­plaint day ev­ery Satur­day.”

On this day ev­ery week, the po­lice sta­tions have to take down com­plaints of the peo­ple and re­solve them at the ear­li­est. The po­lice sta­tion is also ex­pected to give a feed­back on the ac­tion taken by it on a spe­cific com­plaint made ear­lier.

Pand­hare said that for the past year, as most com­plaints are set­tled within a cou­ple of days, the im­por­tance of com­plaint day has re­duced. “Se­nior in­spec­tors are avail­able to the peo­ple ev­ery day and we do not wait for Satur­day to give a feed­back.”

In Pan­vel divi­sion, Pan­vel, New Pan­vel, Kalam­boli, Taloja and Kharghar po­lice sta­tions from the be­gin­ning ini­ti­ated the com­plaint re­dres­sal day. How­ever, very few peo­ple turn up at the po­lice sta­tions.

Some­time ago, Kalam­boli and Pan­vel city po­lice sta­tions were di­vided and Khan­desh­war and Kamothe po­lice sta­tions were formed. This has re­duced the com­plainants. Pand­hare said, “We will con­tinue to hold the com­plaint day at all po­lice sta­tions and res­i­dents are wel­come to come with their grievances.”

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