Po­lice sta­tions get visi­tors’ room, cops be­come peo­ple-friendly

Hindustan Times ST (Mumbai) - HT Navi Mumbai Live - - HT NAVI MUMBAI - Pranab Jy­oti Bhuyan pranab.bhuyan@hin­dus­tan­times.com

NAVI MUM­BAI: In an ef­fort to treat each and ev­ery vis­i­tor in a pro­fes­sional way, the Navi Mum­bai po­lice have built a new wel­come room ( swa­gat kaksh) in ev­ery po­lice sta­tion in the city.

They have also in­stalled feed­back boxes out­side the po­lice sta­tions to know the re­ac­tion of the visi­tors. Ev­ery vis­i­tor will be given a form to give rat­ings be­tween one and ten on the over­all treat­ment of po­lice of­fi­cers.

The visi­tors’ phone num­ber will also be taken and one cen­tralised team from the po­lice com­mis­sioner’s of f i ce will call them to know their re­ac­tion af­ter a day, a se­nior po­lice of­fi­cer said.

The Navi Mum­bai po­lice had hired two agen­cies to know their of­fi­cials’ be­hav­iour at po­lice sta­tions and other units.

Peo­ple from the agen­cies vis­ited po­lice sta­tions over the past three months on the pre­text of fil­ing first in­for­ma­tion re­ports ( FIR) or mak­ing some en­quiries. Based on the find­ings, they pre­pared the re­ports. There was a lot to do to im­prove the whole sys­tem, the re­ports said.

“Af­ter re­ceiv­ing the re­ports, the first step we took was to keep one wel­come room (swa­gat

kaksh) in ev­ery po­lice sta­tion. All visi­tors do not get equal treat­ment in po­lice sta­tion for dif­fer­ent rea­sons. One or two po­lice of­fi­cers will be there in a swa­gat kaksh round the clock and they will treat visi­tors the way it is done in any cor­po­rate of­fice,” said Prashant Khaire, deputy com­mis­sioner of po­lice (zone 1).

To im­prove the ser­vice de­liv­ery sys­tem, the po­lice are also con­duct­ing train­ing ses­sions at the po­lice com­mis­sioner’s of­fi­cer at CBD Be­la­pur. Se­nior and ju­nior of­fi­cials are at­tend­ing the ses­sions.

“We have asked our of­fi­cials to give the re­quired time to

ev­ery vis­i­tor, of­fer them wa­ter and be­have po­litely with them. Ju­nior of­fi­cials be­have well with peo­ple who come in cars, wear good clothes and speak English. Peo­ple who ap­pear to be sim­ple are of­ten looked down upon at times. We are against this. Ev­ery­one will get equal treat­ment,” an­other of­fi­cer said.

Khaire added, “The cen­tralised team from the po­lice com­mis­sioner’s of­fice will call af­ter one or two day to know his ex­pe­ri­ence of vis­it­ing po­lice sta­tion. The re­ac­tion of the visi­tors will be noted down and fu­ture course of ac­tion will be de­cided ac­cord­ingly.”


Cops meet visi­tors at swa­gat kaksh in Kopar Khairane po­lice sta­tion.

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