Police stations get visitors’ room, cops become people-friendly
NAVI MUMBAI: In an effort to treat each and every visitor in a professional way, the Navi Mumbai police have built a new welcome room ( swagat kaksh) in every police station in the city.
They have also installed feedback boxes outside the police stations to know the reaction of the visitors. Every visitor will be given a form to give ratings between one and ten on the overall treatment of police officers.
The visitors’ phone number will also be taken and one centralised team from the police commissioner’s of f i ce will call them to know their reaction after a day, a senior police officer said.
The Navi Mumbai police had hired two agencies to know their officials’ behaviour at police stations and other units.
People from the agencies visited police stations over the past three months on the pretext of filing first information reports ( FIR) or making some enquiries. Based on the findings, they prepared the reports. There was a lot to do to improve the whole system, the reports said.
“After receiving the reports, the first step we took was to keep one welcome room (swagat
kaksh) in every police station. All visitors do not get equal treatment in police station for different reasons. One or two police officers will be there in a swagat kaksh round the clock and they will treat visitors the way it is done in any corporate office,” said Prashant Khaire, deputy commissioner of police (zone 1).
To improve the service delivery system, the police are also conducting training sessions at the police commissioner’s officer at CBD Belapur. Senior and junior officials are attending the sessions.
“We have asked our officials to give the required time to
every visitor, offer them water and behave politely with them. Junior officials behave well with people who come in cars, wear good clothes and speak English. People who appear to be simple are often looked down upon at times. We are against this. Everyone will get equal treatment,” another officer said.
Khaire added, “The centralised team from the police commissioner’s office will call after one or two day to know his experience of visiting police station. The reaction of the visitors will be noted down and future course of action will be decided accordingly.”
Cops meet visitors at swagat kaksh in Kopar Khairane police station.