Courier company asked to pay Sirhind resident
FATEHGARH SAHIB: District Consumer Disputes Redressal Forum, Fatehgarh Sahib, has directed Legend Express Courier- Express Parcel, Commercial Air and Sea Freight Bulk Mailing to pay Rs 21,624 to Sirhind resident Raman Thukral.
Thukral had filed a complaint on September 2, 2011, stating that he sent a parcel of clothes weighing 3kg amounting to Rs 19, 724 to Milan Patail in the UK
FORUM ASKED THE COMPANY TO PAY R21,624 WITH 9% INTEREST AND R5,000 AS LITIGATION CHARGES
through the company and paid Rs 1,900 as consignment charges. The company assured Thukral that the parcel would be delivered within 15 days of dispatch, but he neither received any information regarding the parcel, nor a receipt of deliv- ery. The company failed to provide relevant details of the parcel to Thukral.
The complainant requested the company to pay Rs 21,624 (19,724 as costs of clothes and Rs 1,900 as consignment charges), but the company refused to pay.
After hearing the case, the forum asked the company to pay Rs 21,624 with 9% interest from May 6, 2011 till its realisation with in one month of receiving the order along with Rs 5,000 as litigation charges to the complainant.