RANJIT SATYANATH

CIO, In­finiti Re­tail Ltd.

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What tech­nol­ogy? ac­cord­ing to you are the three big­gest/most im­por­tant changes hap­pen­ing in the world of

AI/ Hyper­loop/blockchain How do you think these changes will im­pact In­dian re­tail?

All three will change ev­ery­thing about the ex­is­tence of re­tail and also will play a ma­jor im­pact on hoe to in­ter­act with busi­nesses. What are the 3 game chang­ing tech­nolo­gies in the space of cus­tomer ex­pe­ri­ence?

Ai/mo­bil­ity/ An­a­lyt­ics What are the top pri­or­i­ties for you in the com­ing years you as CIO of the com­pany/ brand?

To en­hance Cus­tomer Ex­pe­ri­ence by lever­ag­ing Dig­i­tal Op­por­tu­ni­ties. Top 3 chal­lenges re­tail­ers will face from a Tech­nol­ogy point of view in In­dia?

Think­ing like a Tech com­pany (and not a re­tailer)/ Keep­ing pace with Cus­tomer ex­pec­ta­tions w.r.t Tech­nol­ogy/de­ploy­ing Tech at the speed of busi­ness How is IOT shap­ing up the in­dus­try? Tell us about the role and sig­nif­i­cance of IOT in your com­pany?

IOT has po­ten­tial but de­ploy­ing it is more painful and time tak­ing com­pared to other tech­nolo­gies. Se­cur­ing it is an­other chal­lenge. We are cur­rently eval­u­at­ing a host of tech­nolo­gies and have de­ployed a few. What would suc­cess look like for you in a cou­ple of years in terms of the com­pany and tech­nol­ogy?

To in­crease the in-share of cus­tomer wallet and prof­itable busi­ness growth. Your top 3 favourite re­tail tech­nolo­gies, which you would like to in­tro­duce in In­dia?

Blockchain/3d Print­ing/drone De­liv­ery

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