Ex­ec­u­tive Di­rec­tor, Jain Amar

Images Retail - - COVER STORY -

What ac­cord­ing to you are the three big­gest/most im­por­tant changes hap­pen­ing in the world of tech­nol­ogy?

Vir­tual Trial Rooms/ Drone de­liv­ery/ Vir­tual As­sis­tants at store How do you think these changes will im­pact In­dian re­tail?

To some ex­tent the above ad­vance­ment in tech­nol­ogy has ben­e­fited both, cus­tomer & seller. It has be­come eas­ier to please cus­tomer now. The fu­ture seems bright as the re­tail sec­tor has wit­nessed growth op­por­tu­ni­ties with these ad­vance­ments and more tech­nolo­gies are be­ing dis­cov­ered to help the mar­ket rise to greater heights. What are the 3 game chang­ing tech­nolo­gies in the space of cus­tomer ex­pe­ri­ence?

Au­to­mated Pur­chas­ing/mo­bil­ity com­merce/ Mode of Pay­ment What are the top pri­or­i­ties for you in the com­ing years you as CIO of the com­pany/ brand?

Cus­tomer has al­ways been a pri­or­ity for any brand. And pro­vid­ing ‘ease to shop’ to the cus­tomer is our re­spon­si­bil­ity. Ma­jor­ity of pur­chase is dig­i­tally based there­fore, for us, smooth dig­i­tal ex­pe­ri­ence is the key pri­or­ity. Top 3 chal­lenges re­tail­ers will face from a Tech­nol­ogy point of view in In­dia?

In­ven­tory man­age­ment/ Speed & agility/ Bal­ance be­tween strat­egy & tac­tics. Your top 3 favourite re­tail tech­nolo­gies, which you would like to in­tro­duce in In­dia?

Con­nect­ing on­line & phys­i­cal store ex­pe­ri­ences/ Sup­ply Chain Man­age­ment/ In-store Dig­i­tal Trans­for­ma­tion

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