Air Sewa Web Portal Launched for Air Passengers
NEW DELHI. The Government has launched the ‘Air Sewa’ Web Portal and a Mobile App for convenience of the air passengers in India. It provides an integrated common platform on which air passengers can lodge their grievances against all major stakeholders in aviation sector including airlines. All complaints related to air services including flight delays, baggage loss and unusually long periods for refund besides long queues at airports can be registered using Air Sewa Web Portal/ Mobile App. The complaints can be registered under specific category/ sub categories such as Ticketing, Fares & Refunds, Flight Delays, Baggage, Checkin & Boarding etc. or against general category "Others". It was revealed that a total of 1,788 grievances had been addressed through this service till March 21, 2017.