If you need to apologise to someone special, do it the right way. Here are some tips from the world of science:
1 Actions and words need to come together to make the wronged person feel that the damage has been fully repaired.
2 Saying “sorry” without making amends elicits a lukewarm response.
3 A grand gesture without a heartfelt apology may make the injured party behave more warmly, but they will still be seething inside.
4 Apologies go down better through the right ear. Scientists have found that when we are angry, the right ear becomes more receptive to sound than the left.