ART OFAPOLOGY

India Today - - HEALTH -

If you need to apol­o­gise to some­one spe­cial, do it the right way. Here are some tips from the world of sci­ence:

1 Ac­tions and words need to come to­gether to make the wronged per­son feel that the dam­age has been fully re­paired.

2 Say­ing “sorry” with­out mak­ing amends elic­its a luke­warm re­sponse.

3 A grand ges­ture with­out a heart­felt apol­ogy may make the injured party be­have more warmly, but they will still be seething inside.

4 Apolo­gies go down bet­ter through the right ear. Sci­en­tists have found that when we are an­gry, the right ear be­comes more re­cep­tive to sound than the left.

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