Five things that Murthy needs to get fixed at Infosys
Infosys struggled in the past two years as large clients in the US and Europe slashed costs.
Murthy’s task Target high- value services like business consulting for clients to bring in 40- 50 per cent of revenues.
Infosys 3.0 unveiled in 2010, which saw consolidation of all its verticals into four major groups, was too futuristic.
Murthy’s task Strike a balance between new opportunities and the traditional business of applications and maintenance.
3. Business approach
While others focused on providing infrastructure services, Infosys’s prime focus remained on IT applications and maintenance. It had an inflexible approach on prices.
Murthy’s task Focus on higher value services and put more thrust on infrastructure management.
Did away with COO’s role in 2011, resulting in more burden on the CEO. The company policy of all founders getting a shot at the top post blocked professional talent.
Murthy’s task Bring in new faces into operations and build a leadership pipeline.
Infosys is no longer the favourite of job aspirants. A freeze on salaries in April 2012 irked its staff.
Murthy’s task Work his charisma to attract talent; bring the top deck closer to the staff. Murthy used to mingle with staff informally during lunch— a practice not common with other leaders.