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Be­fore you speak, re­mem­ber to act, than re­act. Speak clearly and with clar­ity. Lis­ten, pause, re­flex and then speak, al­low­ing oth­ers to fol­low. Mod­u­late your voice by read­ing aloud dif­fer­ent kinds of text. Pay at­ten­tion to how you present your­self to oth­ers, make it unique. Com­mu­ni­ca­tion is not about ‘me’; it is about ‘we’. The same ap­plies to at­ti­tude.

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