Innovative Citizen Redressal Forum (ICRF)
In 2014, Pendela Suresh, a Hyderabadbased techentrepreneur, decided to dabble in politics and joined the Jai Samaikyandhra Party of former Andhra Pradesh chief minister N. Kiran Kumar Reddy. Suresh lost the assembly polls but gained something invaluable.
While campaigning, he realised people needed faster redressal and response from government bodies for their sanitation complaints. To facilitate this, Suresh set up the Innovative Citizen Redressal Forum (ICRF), a nonprofit, in 2014. A few months later, he launched an ICRF app.
Citizens can now post their epetitions on the app which ICRFregistered members examine and, if found valid, initiate a discussion and generate public support for. Hundreds of messages are then sent to the officials concerned demanding early resolution. The pressure forces the authorities to take action. “It’s like an edharna, but doesn’t cause any disruption to public life,” says Suresh. Currently, ICRF has 10,000 registered users. The big challenge now is creating awareness. “ICRF is a simple, effective way of making a massive change in society,” says Suresh.
CLICK OF A FINGERP. Suresh shows how the app works to a user