INI­TIA­TIVES UN­DER­TAKEN IN 2013

InformationWeek - - Cio Priority -

Dealer Man­age­ment Sys­tem (DMS) on pri­vate cloud for small deal­ers and ser­vice cen­ters: There are around 1,500 small deal­ers in In­dia and across the globe do­ing ser­vice of TVS ve­hi­cles. 40 per­cent of ser­vice vol­ume is cov­ered by these deal­ers. Our ini­tia­tive of re­leas­ing this in-house ERP on the cloud has helped these deal­ers raise elec­tronic job cards, sub­mit and man­age war­ranty claims, plan and sell spare parts and in­ter­act with cus­tomers on the mo­bile. To­day, around 200 deal­ers use the sys­tem for their to­tal busi­ness. We have al­ready pro­vided DMS for all the au­tho­rized main deal­ers num­ber­ing around 1,000. Ap­pli­ca­tions for TVS Mo­tor cus­tomers on smart­phones to en­sure seam­less in­ter­ac­tion with the com­pany: These ap­pli­ca­tions are housed in iOS, An­droid and Mi­crosoft plat­forms and help ve­hi­cle users to plan and trace the ser­vice his­tory. This util­ity func­tion helps the cus­tomers to main­tain ve­hi­cles reg­u­larly and pro­vide ev­i­dence of good run­ning con­di­tion. It also helps en­hance the re­sale value. In­no­va­tive projects on busi­ness an­a­lyt­ics: Cus­tomers are mapped on Google Maps, which brings vis­i­bil­ity into the cus­tomer lo­ca­tion. This in­for­ma­tion en­ables us to de­cide where our pro­mo­tional ac­tiv­i­ties should be fo­cused. The map­ping has been ex­tended to re­tail, ser­vice flow, collection and de­fault for credit busi­ness.

Newspapers in English

Newspapers from India

© PressReader. All rights reserved.