Guide to Tatkal ticket book­ing, can­cel­la­tion and re­fund rules

Mail Today - - MONEYMAIL - By Busi­ness To­day Team

THERE is no deny­ing the fact that how good we are at plan­ning our travel jour­neys, there's al­ways a time when we go wrong with it and have to make our book­ings at short no­tice. This is where the Tatkal train ticket book­ing ser­vice of IRCTC comes in handy. Es­tab­lished by the In­dian Rail­ways in 1997 to book train tick­ets at a short no­tice, the Tatkal scheme has un­der­gone lots of changes, in­clud­ing change in timings of its book­ing in 2015. Also, tick­et­ing agents, in­clud­ing IRCTC agents, are pro­hib­ited from book­ing non-Tatkal tick­ets from 10 a.m to 12 a.m. About 1.3 lakhs Tatkal trans­ac­tions are pro­cessed by IRCTC daily but a bulk of these are booked within min­utes of the Tatkal quota open­ing.

Book­ing win­dow: The book­ings of Tatkal AC tick­ets be­gin from 10:00 am while non-AC tick­ets can be booked from 11:00 am on­wards, one day in ad­vance of ac­tual date of jour­ney, ex­clud­ing date of jour­ney. The tick­ets can be pro­cured ei­ther from over the counter or through log­ging onto irctc web­ Ac­cord­ing to Tatkal rules, only four pas­sen­gers are al­lowed to travel per Tatkal ticket. How­ever, one can book two Tatkal tick­ets per user id in ticket classes ex­cept first AC and ex­ec­u­tive class.

Con­firmed and wait­listed tick­ets on the same ticket:Even if one pas­sen­gers on Tatkal ticket has a con­firmed or RAC ticket,the oth­ers with a wait­listed sta­tus are al­lowed to board the train.

Can­cel­la­tion: You can can­cel your wait­ing list or RAC Tatkal tick­ets, up to 30 min­utes be­fore the de­par­ture of the train. Ear­lier, can­cel­la­tion of wait­ing list/RAC was al­lowed 24 hours prior to the de­par­ture. But now it is pos­si­ble quite near to the de­par­ture. If wait listed Tatkal tick­ets do not get con­firmed or RAC, they au­to­mat­i­cally get can­celled and the pas­sen­ger gets re­fund.

Re­funds: Con­firmed tick­ets do not get re­fund upon can­cel­la­tion. In case of RAC or wait­listed tick­ets re­fund is avail­able if the same are can­celled up to 30 min­utes be­fore sched­uled de­par­ture.

Train can­cel­la­tion: In case a train is run­ning be­hind 3 hours or gets can­celled by rail­way au­thor­i­ties, you are en­ti­tled to file Ticket De­posit Re­ceipt (TDR) for claim­ing a re­fund.

Charges: Tatkal charges have been fixed as a per­cent­age of fare at the rate of 10% of the ba­sic fare for sec­ond class and 30 per cent of ba­sic fare for all other classes sub­ject to min­i­mum and max­i­mum.

Pay­ment op­tions: Apart from reg­u­lar pay­ment op­tions, you can also pay for Tatkal book­ings us­ing op­tions like ePay­later or Pay-on-De­liv­ery. The for­mer lets you to book tick­ets and pay later. You get a pay­ment link through email and SMS on mak­ing your book­ing and up to 14 days to make the pay­ment. How­ever, this fa­cil­ity comes with an ad­di­tional small charge of 3.50 per cent.

You can can­cel your wait­ing list or RAC Tatkal tick­ets up to 30 mins be­fore the train de­parts

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