Didn’t like your meal on train? You can rate it on a tablet

Mid Day - - NATION -

NEW DELHI: A rant on so­cial me­dia may soon not be the only op­tion for rail pas­sen­gers un­happy with the food served to them on their jour­neys. Pas­sen­gers on su­per­fast trains such as Ra­jd­hani and Shatabdi will soon be able to give in­stant feed­back on a tablet that will be passed around pas­sen­gers be­fore they get off the train.

In this, pas­sen­gers will be asked to rate dif­fer­ent as­pects of the food be­ing served — on qual­ity, quan­tity, pre­sen­ta­tion, staff be­hav­iour and over­all sat­is­fac­tion — on a scale of 1-5.

If the rat­ing is three or less, the pas­sen­ger would be re­quested to elab­o­rate. About 100 tablets have al­ready been passed on.

The in­stant feed­back sys­tem was tried on the Ahmed­abadDelhi Ra­jd­hani on Satur­day. Over the next few weeks, on­board su­per­vi­sors of the rail­way’s cater­ing sub­sidiary, IRCTC will move around other pre­mium trains as well be­fore the sys­tem is for­mally launched on the Mumbai Ra­jd­hani. Pas­sen­gers will get a con­fir­ma­tion mes­sage on their mo­bile phones so that no one else can ma­nip­u­late the feed­back sys­tem.

Pas­sen­gers will be asked to rate the food on the ba­sis of qual­ity, quan­tity, pre­sen­ta­tion, staff be­hav­iour and over­all sat­is­fac­tion

Newspapers in English

Newspapers from India

© PressReader. All rights reserved.