Help­ing Clients with an In­ex­pen­sive Al­ter­na­tive to Tra­di­tional Hard­ware­Based Sys­tems

PCQuest - - CONTENTS - - Ni­jhum Rudra

A small Su­rat based re­tailer, Grab It, re­places lo­cal hard­ware based PoS sys­tem with ePaisa’s cloud based so­lu­tion and saves 30%. Here’s how

Ac­cord­ing to a re­cent sur­vey by ePaisa, our na­tion has more than 400 mil­lion credit and debit cards, 40 mil­lion retail out­lets, but only one mil­lion ter­mi­nals. Of th­ese ter­mi­nals 40% don’t work prop­erly due to in­fe­rior tech­nol­ogy and short­age of power, sta­ble tele­phone lines and tech­ni­cal sup­port.

ePaisa has an in­no­va­tive so­lu­tion to this prob­lem and has helped many In­dian SMEs es­ca­late their pro­duc­tiv­ity and com­pe­tency.

One such client is Grad IT, a Su­rat based men’s cloth­ing shop that was fac­ing nu­mer­ous hur­dles with its PoS sys­tem. As a sea­soned re­tailer, Vipin Gupta, the owner, al­ready knew that tra­di­tional hard­ware based POS sys­tems are ex­pen­sive and un­re­li­able.

Dur­ing the sales sea­son, Vipin lost out on sales as his tra­di­tional hard­ware-based POS sys­tem was not re­li­able enough and prone to crash­ing at in­op­por­tune times. Also, his cus­tomers wanted to pay with credit or debit cards and he did not have a way to ac­cept them.

The so­lu­tion

He came across ePaisa from a lo­cal shop­keeper and see­ing how well the ser­vice was work­ing out for him,

“an im­por­tant dif­fer­en­ti­at­ing fac­tor that was con­sid­ered by vipin while choos­ing epaisa is that it al­lows mer­chants to record trans­ac­tions in off­line mode. So it con­tin­ues to work even when the in­ter­net goes down, and queues debit/credit card pay­ments un­til the con­nec­tion is reestab­lished.”

he de­cided it would be worth try­ing out. As far as costs are con­cerned, Vipin spent sig­nif­i­cantly less on his ePaisa setup than the hard­ware-based POS sys­tems. As his busi­ness grew, on­line func­tion­al­ity had be­come even more im­por­tant to his busi­ness. Vipin needed a way to see how his store was per­form­ing even with­out his pres­ence. ePaisa pro­vided him with a cloud so­lu­tion to make this hap­pen. By sim­ply log­ging onto his se­cure on­line dash­board, he could view and con­trol sales, in­ven­tory and cus­tomers all in real time. The dash­board is also de­signed to ac­com­mo­date multi store re­mote op­er­a­tions so that he can man­age mul­ti­ple stores and see what was go­ing on at the same time. Pro­cess­ing re­sources can also be read­ily scaled to meet the de­mands of sea­sonal, peak work­loads.

An im­por­tant dif­fer­en­ti­at­ing fac­tor that was con­sid­ered by Vipin while choos­ing ePaisa is that it al­lows mer­chants to record trans­ac­tions in off­line mode. So it con­tin­ues to work even when the in­ter­net goes down, and queues debit/credit card pay­ments un­til the con­nec­tion is re- es­tab­lished. This hy­brid setup thus of­fers sta­bil­ity for In­dian shop­keep­ers who worry about the in­ter­net con­nec­tion. Once the con­nec­tion comes back, all pend­ing trans­ac­tions are pro­cessed and data is synced to the cloud.

Im­ple­men­ta­tion and Re­sult

Cloud-based ePaisa pro­vided ‘Grab it’ with an in­ex­pen­sive al­ter­na­tive to tra­di­tional hard­ware­based sys­tems. Re­li­a­bil­ity, lower trans­ac­tion fees and low up­front costs were fac­tors that in­flu­enced Vipin to try ePaisa, apart from the cloud so­lu­tion which was ul­ti­mately what led him to ditch the hard­ware-based POS sys­tem. By lever­ag­ing ePaisa, in com­bi­na­tion with his on-premise sys­tems, sav­ings of 30% or more was achieved.

Vipin Gupta Owner, Gra­bIT, a men’s cloth shop in Su­rat

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