Paytm delists half its lo­gis­tics part­ners

PCQuest - - SMB NEWS - Amit Sinha, COO, Paytm Mall

Paytm Mall, owned by Paytm Ecom­merce Pvt. Ltd., has delisted 50% of its lo­gis­tics part­ners, stop­ping de­liv­er­ies to more than 9,000 pin­codes where guar­an­teed as­sis­tance for re­turn or re­place­ment of goods pur­chased on the plat­form was not as­sured.

Paytm Mall had re­cently delisted as many as 85,000 sell­ers to en­sure qual­ity con­trol. The com­pany rou­tinely eval­u­ates ex­ist­ing lo­gis­tics part­ners and ag­gre­ga­tion cen­tres to re­view their per­for­mance and buyer feed­back. “Based on this au­dit, the com­pany has delisted 6 out of 14 lo­gis­tics part­ners and 30 courier ag­gre­ga­tion cen­tres, as they were un­able to of­fer a con­sis­tently su­pe­rior con­sumer ex­pe­ri­ence,” it added.

The move will limit de­liv­er­ies from the plat­form to 17,000 pin­codes from 26,000 ear­lier. “We be­lieve work­ing with fewer re­tail­ers and pin­codes that leads to a su­pe­rior cus­tomer ex­pe­ri­ence is more im­por­tant than rapid ex­pan­sion,” said Amit Sinha, COO, Paytm Mall.

Newspapers in English

Newspapers from India

© PressReader. All rights reserved.