NCR Cor­po­ra­tion

Point of Purchase - - CONTENTS - Fairy Dharawat

Here’s a tech­nol­ogy so­lu­tion that prom­ises to make re­tail­ers’ life eas­ier by pro­vid­ing a sin­gle point of con­tact to fix a range of glitches. Point of Pur­chase gives you more de­tails on this.

Let’s face it - tech­nol­ogy to­day is an in­evitable as­pect of our lives. And when it comes to re­tail the range of needs is pretty long - right from mon­i­tor­ing shop­pers to main­tain­ing and up­grad­ing tech­nol­ogy, manag­ing as­sets and back­end sys­tems, etc. to name a few. To un­der­stand each new tech­nol­ogy and im­ple­ment them on a con­stant ba­sis is a huge task for re­tail­ers what with their hands be­ing full al­ready. Step­ping in to make their lives eas­ier is NCR To­tal Premise Ser­vices, a com­pre­hen­sive so­lu­tion to help re­tail­ers main­tain high cus­tomer ser­vice lev­els, while manag­ing costs.

Quite sim­ply put, this soft­ware will help the re­tail­ers by pro­vid­ing a sin­gle point of con­tact for all types of is­sues. Says Jaivin­der Gill, MD, NCR Cor­po­ra­tion, In­dia, “NCR’s To­tal Premise Ser­vices (TPS) con­ve­niently pro­vides com­pre­hen­sive cov­er­age to max­i­mize sys­tem avail­abil­ity of re­tail­ers, air­ports and bank branches. Lever­ag­ing a com­bi­na­tion of re­mote prob­lem res­o­lu­tion, help desks, hard­ware main­te­nance as well as ven­dor man­age­ment, NCR’s TPS will en­able re­duced down­time and cost thus im­prov­ing op­er­a­tional ef­fi­ciency and a bet­ter re­turn on in­vest­ment. NCR’s To­tal Premise Ser­vices in­cludes To­tal Store Ser­vices for re­tail­ers, To­tal Branch Ser­vices for bank branches and ser­vices for the travel sec­tor i.e. air­ports.”

Pre­vi­ously when an in­ter­rup­tion was caused, re­tail­ers used to go to the ven­dor who pro­vided the in­fra­struc­ture. But with this ser­vice, they can sim­ply con­nect with NCR, and get their glitches fixed in less time. They also have a ded­i­cated cus­tomer care cen­tre in In­dia to as­sist the re­tailer with their SOS.

Be­sides, NCR also of­fers ser­vices which are pre­dic­tive in na­ture; which en­sure that the de­vices are al­ways avail­able when cus­tomers need them. Ac­cord­ing to the com­pany, this is the first man­aged ser­vice that pre­dicts fail­ures on as­sisted and self-ser­vice ter­mi­nals. Over a pe­riod of time, NCR also plans to look at ex­pand­ing this to other sec­tors i.e. re­tail and travel.

Go­ing by the ben­e­fits of­fered by the so­lu­tion, we can ex­pect the re­tailer to ben­e­fit in a num­ber of ways. To be­gin with, with a sin­gle point-of­con­tact re­spon­si­ble to man­age the en­tire re­tail in­fra­struc­ture, dis­rup­tions could be solved quickly. Also, with the help of NCR To­tal Store Ser­vice, the re­tailer can com­mand higher so­lu­tion avail­abil­ity. Re­tail­ers are also ex­pected to ben­e­fit from NCR’s strong sup­port in­fra­struc­ture, round-the-clock avail­abil­ity of ded­i­cated en­gi­neers, re­mote res­o­lu­tion ca­pa­bil­i­ties and world­wide parts.

To lead smoother tran­si­tion with im­proved op­er­a­tional ef­fi­ciency, NCR also prom­ises to de­liver a team to man­age op­er­a­tion from start to fin­ish. They also help in pro­vid­ing a ser­vice part­ner who helps re­tail­ers in im­ple­ment­ing so­lu­tions in a faster and in a more ef­fec­tive way along with manag­ing ef­fec­tively ser­vice costs. This ser­vice part­ner is, ac­cord­ing to the com­pany, a trusted part­ner ap­pointed by NCR To­tal Premise Ser­vices who will know the busi­ness closely. They would also give process im­prove­ment ideas to the re­tailer in the var­i­ous lev­els of busi­ness on a con­tin­u­ous ba­sis. This ob­vi­ously means less dis­rup­tion for the re­tailer.

NCR plans to pro­vide th­ese ser­vices in a mix of both re­tain­er­ship and as a pack­age, de­pend­ing on cus­tomer re­quire­ments. The pric­ing will de­pend on size of tech­nol­ogy re­quired by the com­pany and the ex­tent of IT in­fra­struc­ture that NCR will man­age.

The fa­cil­i­tat­ing of To­tal Premise Ser­vices will be done through direct sales and chan­nel route to reach more cus­tomers, more mar­kets and coin­no­vate.

Still in the nascent stage, NCR ser­vices do prom­ise to change the way re­tail­ers ap­proach their prob­lems. Says Jaivin­der Gill, MD, NCR Cor­po­ra­tion, In­dia, “NCR’s strong sup­port in­fra­struc­ture, round the clock avail­abil­ity of ded­i­cated en­gi­neers, re­mote res­o­lu­tion ca­pa­bil­i­ties and world­wide parts to drive higher so­lu­tion avail­abil­ity en­ables quick pro­vi­sion of ser­vices. The ded­i­cated Man­aged Ser­vices cen­tre and ex­ten­sive ser­vices foot-print across 260 ser­vice sup­port cen­tres in In­dia will help man­age­ment and ex­e­cu­tion seam­lessly.”

Well, ob­vi­ously for NCR there is a huge mar­ket to be tapped. Ac­cord­ing to the Busi­ness Maps of In­dia re­port, the re­tail in­dus­try is cur­rently grow­ing at a great pace. It is ex­pected that by 2013, the re­tail sec­tor will go up to US$ 833 bil­lion. This ex­po­nen­tial growth in re­tail sec­tor is tak­ing place not just in ma­jor cities, but also in Tier-II and TierIII cities which the NCR is plan­ning to tar­get. Mean­while, re­tail­ers now have some good rea­sons to cheer

Jaivin­der Gill Manag­ing Direc­tor NCR Cor­po­ra­tion

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