24Agent:

Reader's Digest (India) - - Mednews -

“Helpdesk, this is ***, how can I help you?”

“How can I shut my com­puter off?”

“OK. The beep­ing you hear in your room is a UPS. It’s go­ing to keep your com­puter pow­ered on for only about 19 min­utes at best, so it’s good you called. Go into your Start menu and shut your com­puter down through the Shut Down op­tion.

“OK, where?” [ Ex­plains how to shut down a com­puter.]

“I don’t see where you’re talk­ing about.”

“OK, do you see your com­puter screen?”

“No, it’s dark in here. It’s dark every­where. The power went out.”

“Yes, I know. It’s out all over cam­pus. ”

“Yeah, so I can’t see any­thing. My com­puter is off.”

“OK… your com­puter is off? Then why did you call? What do you need?”

“I don’t know. I just wanted to know how to shut my com­puter down.”

Univer­sity helpdesk agent

is the con­stant threat my po­si­tion will be made re­dun­dant be­cause an out­source com­pany can pay some­one a quar­ter of my wage in an­other coun­try to fill it. This is the main rea­son I am con­sid­er­ing a ca­reer change.

Anony­mous

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