‘Logistics is key’
Pepperfry has built a robust logistics and supply chain to ensure a smooth delivery process. Their heavy item shipment network ensures quick and damage-free door-step delivery of bulky furniture covering over 98% of furniture orders placed by customers. It offers free shipping and installation on all items and has shipped products to more than 2,700 towns in the country through reliable logistic partners and its own last mile delivery infrastructure. The business model adopted by Pepperfry enables it to control all aspects of customer experience starting from pre-sale merchant listings to post-sale logistics and customer service. Thus, offering a standardized and superior buying experience to customers.