Ishanya Mall: Braving the winds of change
Today, technology is a both a key challenge and facilitator as far as the retail industry is concerned. It has transcended from an aspiration to an expectation and has wedged itself securely between consumer and experience to create an everyday interface.
Mahesh M, CEO of Ishanya Mall, on the post-GST scenario evolving Indian retail landscape, challenges in brick-and-mortar retail, and the way ahead
The technology collective is breaking new ground and transforming every aspect of the retail environment. Today, technology is a both a key challenge and facilitator as far as the retail industry is concerned. It has transcended from an aspiration to an expectation and has wedged itself securely between consumer and experience to create an everyday interface.
Giving technology the prominence and the status it deserves, the IMAGES Retail Technology Awards (IRTA 2017), was held in Mumbai on September 19, 2017.
The awards celebrated some of India’s most outstanding achievements in retail and honoured excellence in digital innovation and implementation in the retail industry.
The Method: All entries underwent an extensive research and evaluation process designed to determine winners in the truest sense of the term.
Call for entries: The process began with a call for entries starting June 15, 2017. The last date for receiving the entries was September 10, 2017.
Data collation and validation: The entries were scrutinised and validated with respect to the applications and data supporting that were received, in accordance with the pre-determined set of rules and regulations.
Jury Process: All entries were first scrutinised by an independent jury that shortlisted the top entries in each category. A final jury then reviewed the shortlisted entries and announced the winners.
The categories were carefully designed to ensure that not a single out-of-thebox idea went unnoticed. The awards have been rolled out with a focus on the following key aspect of retail operation – customer experience, innovation and excellence in operations.