Tesco Bank re­sumes full ser­vices


Tesco Bank on Novem­ber 8 con­firmed that it had re­sumed full ser­vices fol­low­ing the tem­po­rary sus­pen­sion of on­line trans­ac­tions from cur­rent ac­counts. Tesco con­firmed that per­sonal data was not com­pro­mised as a re­sult of fraud that took place over the week­end of Novem­ber 5-6 and that on­line trans­ac­tions had been sus­pended to pre­vent crim­i­nal ac­tiv­ity.

Tesco Bank CEO Benny Hig­gins com­mented: “Our first pri­or­ity through­out this in­ci­dent has been pro­tect­ing and look­ing af­ter our cus­tomers and we’d again like to apol­o­gise for the worry and in­con­ve­nience this is­sue has caused.

“We’ve now re­funded all cus­tomer ac­counts af­fected by fraud and lifted the sus­pen­sion of on­line debit trans­ac­tions so that cus- tomers can use their ac­counts as nor­mal. We’d also like to re­as­sure our cus­tomers that none of their per­sonal data has been com­pro­mised.”

The bank con­firmed around 9,000 cus­tomers were af­fected by these fraud­u­lent trans­ac­tions and all cus­tomers af­fected were fully re­im­bursed, amount­ing to £2.5 mil­lion.

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