Tesco Bank resumes full services

Tesco Bank on November 8 confirmed that it had resumed full services following the temporary suspension of online transactions from current accounts. Tesco confirmed that personal data was not compromised as a result of fraud that took place over the weekend of November 5-6 and that online transactions had been suspended to prevent criminal activity.

Tesco Bank CEO Benny Higgins commented: “Our first priority throughout this incident has been protecting and looking after our customers and we’d again like to apologise for the worry and inconvenience this issue has caused.

“We’ve now refunded all customer accounts affected by fraud and lifted the suspension of online debit transactions so that cus- tomers can use their accounts as normal. We’d also like to reassure our customers that none of their personal data has been compromised.”

The bank confirmed around 9,000 customers were affected by these fraudulent transactions and all customers affected were fully reimbursed, amounting to £2.5 million.