Rolls-Royce opens first de­fence Ser­vice Delivery Cen­tre in Asia to sup­port In­dian armed forces and HAL


Rolls-Royce has opened a new de­fence Ser­vice Delivery Cen­tre (SDC) in Asia, lo­cated at the Many­ata Em­bassy Busi­ness Park in Bengaluru. Co-lo­cated with the Rolls-Royce En­gi­neer­ing Cen­tre, the SDC will of­fer lo­calised en­gi­neer­ing sup­port to im­prove front­line ca­pa­bil­ity of In­dian Air Force (IAF) and In­dian Navy air­craft, and to the Hin­dus­tan Aero­nau­tics Lim­ited (HAL).

The Cen­tre was of­fi­cially in­au­gu­rated by Do­minic McAl­lis­ter, Bri­tish Deputy High Com­mis­sioner, Bengaluru, in the pres­ence of Roll­sRoyce ex­ec­u­tives in­clud­ing Kishore Ja­yara­man, Pres­i­dent - In­dia & South Asia; Lee Do­herty, Senior Vice Pres­i­dent - De­fence, Asia Pa­cific; and Shaun Agle, Vice Pres­i­dent Cus­tomer Ser­vices In­dia De­fence.

Ac­cord­ing to Do­herty: “We put our cus­tomers at the heart of our busi­ness, and the open­ing of our first Ser­vice Delivery Cen­tre in In­dia demon­strates our com­mit­ment to be closer to our cus­tomers to en­sure they get the best pos­si­ble af­ter­mar­ket sup­port and out­stand­ing cus­tomer ser­vice which they have come to ex­pect from us. With a highly skilled team, fully trained in en­gi­neer­ing ser­vices, sup­ply chain and op­er­a­tional sup­port, we will con­tinue to pro­vide max­i­mum en­gine readi­ness and avail­abil­ity.”

The Cen­tre will be pro­vid­ing de­fence cus­tomers in In­dia with ser­vices such as fleet man­age­ment, ser­vices en­gi­neer­ing and sup­ply chain co-or­di­na­tion. It will also be the base from which Field Ser­vice Rep­re­sen­ta­tives can be rapidly dis­patched to front­line bases, sub­ject to con­tract cov­er­age, to pro­vide on-ground tech­ni­cal sup­port. The aim is to de­liver the op­ti­mum sup­port pos­si­ble to over 750 air­craft en­gines which power the In­dian Armed Forces, in­clud­ing: the Adour, which pow­ers both the Hawk Ad­vanced Jet Trainer and the Jaguar com­bat air­craft; the Gnome en­gine, which pow­ers the Sea King; and the Dart, which pow­ers the HS748. It also pro­vides cov­er­age for AE2100 and AE3007 en­gines that power the C-130J and the Em­braer 145, re­spec­tively. The SDC also will have the ca­pa­bil­ity to sup­port new en­gine fleets.

Ad­di­tion­ally, the SDC will sup­port HAL by en­abling “state of the art” sup­ply chain man­age­ment that will also com­bine with im­proved in-coun­try sup­port for man­u­fac­tur­ing, as­sem­bly and test and re­pair ca­pa­bil­i­ties.

This SDC is based on a highly suc­cess­ful model op­er­ated by Roll­sRoyce at Royal Air Force Marham, UK for RB199 and also in use for the US Navy Adour F405 in Kingsville. The sup­port sys­tem puts en­gi­neer­ing and ser­vices staff on-base, work­ing closely and col­lab­o­ra­tively with the ser­vice to in­crease ef­fi­ciency and com­mu­ni­ca­tion.

Agle ex­plained “This Ser­vice Delivery Cen­tre has been con­fig­ured specif­i­cally for the In­dian Armed Forces and HAL with Be­nagluru be­ing a log­i­cal lo­ca­tion close to En­gine Divi­sion. Over­all this con­trib­utes to the broader ‘Make in In­dia’ agenda through skills devel­op­ment and in­creas­ing self-suf­fi­ciency. The over­rid­ing goal is to im­prove avail­abil­ity of ‘en­gines-on-the-wing through a step change im­prove­ment of in-coun­try re­spon­sive­ness for cur­rent fleets as well as for fu­ture De­fence pro­grammes.”

Ja­yara­man ex­plained what it means to In­dia’s grow­ing aero­space ca­pa­bil­i­ties: “The open­ing of this Ser­vice Delivery Cen­tre marks the be­gin­ning of a new chap­ter in the strong part­ner­ship that has ex­isted for over eight decades be­tween In­dia and Roll­sRoyce. It demon­strates our com­mit­ment to sup­port In­dia’s growth ca­pa­bil­i­ties by en­cour­ag­ing knowl­edge trans­fer, build­ing highly skilled teams and de­vel­op­ing the In­dian aero­space ecosys­tem.”

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