CA en­hances with Ag­ile cus­tomer ex­pe­ri­ence

The DQWeek (Chennai) - - REGIONAL NEWS - ANKIT PARASHAR

CA Tech­nolo­gies has re­cently an­nounced en­hance­ments to its DevOps port­fo­lio that are de­signed to make the job of IT oper­a­tions teams eas­ier. The en­hanced mon­i­tor­ing so­lu­tions for Ag­ile Oper­a­tions pro­vide the speed and scale or­ga­ni­za­tions need to rapidly de­ploy new ap­pli­ca­tions, mon­i­tor dy­namic en­vi­ron­ments, and con­tin­u­ally op­ti­mize ap­pli­ca­tion qual­ity to en­sure su­perb cus­tomer ex­pe­ri­ences.

With the new ca­pa­bil­i­ties in CA Ap­pli­ca­tion Per­for­mance Man­age­ment (CA APM) and CA Uni­fied In­fra­struc­ture Man­age­ment (CA UIM) or­ga­ni­za­tions can quickly trou­bleshoot and triage all ap­pli­ca­tions, in any in­fra­struc­ture and Big Data en­vi­ron­ment. Qual­ity of ser­vice met­rics from CA UIM can also be cor­re­lated and com­bined with CA APM per­for­mance met­rics in a sin­gle screen so that DevOps teams have an end-to-end view across ap­pli­ca­tions and in­fra­struc­ture.

“In to­day’s ap­pli­ca­tion econ­omy, ev­ery busi­ness is a soft­ware busi­ness and that has real and im­me­di­ate im­pli­ca­tions for the oper­a­tions teams who help en­sure the avail­abil­ity of ap­pli­ca­tions,” said Ab­hi­lash Pu­rushothaman, coun­try di­rec­tor, En­ter­prise Man­age­ment Busi­ness, CA Tech­nolo­gies, In­dia.

“To stay ahead of the com­pe­ti­tion, cross-team col­lab­o­ra­tion is es­sen­tial for faster de­ploy­ments and con­stant in­no­va­tion” he added.

De­signed to mon­i­tor any ap­pli­ca­tion in­fra­struc­ture, CA APM 10 fea­tures a re­designed user in­ter­face, new an­a­lyt­ics and sev­eral new patent­pend­ing tech­nolo­gies that en­able role and task-based mon­i­tor­ing. The so­lu­tion’s team cen­ter views en­able users to fil­ter com­plex topol­ogy maps into easily un­der­stood role and task-based views us­ing at­tributes such as lo­ca­tion, ap­pli­ca­tion type, busi­ness ser­vice or owner name. DevOps teams can also more easily de­ter­mine if an up­date im­pacts ser­vice qual­ity through the vis­ual charts that show changes to ap­pli­ca­tion topol­ogy, sta­tus or other at­tributes along­side his­tor­i­cal per­for­mance met­rics.

“To­day’s multi-chan­nel ap­pli­ca­tions rely on ag­ile in­fra­struc­ture, cre­at­ing unique de­mands for oper­a­tions teams who must en­sure un­fal­ter­ing ser­vice re­li­a­bil­ity while han­dling an in­creas­ing rate of new de­ploy­ments,” said Thomas Lee, vice pres­i­dent, Global Sup­port Sys­tems, Elavon.

“CA APM helps us en­sure that we pro­vide the best pos­si­ble cus­tomer ex­pe­ri­ences. In ad­di­tion, the new role and task-rel­e­vant views in CA APM 10 fur­ther en­ables the col­lab­o­ra­tion needed among our DevOps teams to help fuel on­go­ing in­no­va­tion” he added.

Ab­hi­lash Pu­rushothaman, coun­try di­rec­tor, En­ter­prise Man­age­ment Busi­ness, CA Tech­nolo­gies, In­dia

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