TN App to Check Trader Over­pric­ing & Un­der­weigh­ing

The DQWeek (Chennai) - - FRONT PAGE - DQW NEWS BU­REAU Trichy Con­tin­ued on page 2

Traders charg­ing in ex­cess of prices marked as MRP on pack­aged prod­ucts or sell­ing them in lesser amounts than the spec­i­fied weight watch out. Con­sumers can now file their com­plaints in this re­gard through a mo­bile ap­pli­ca­tion called 'Le­gal Metrol­ogy Com­plaint Track­ing Sys­tem (TN-LMCTS). Launched by the State Le­gal Metrol­ogy de­part­ment un­der the labour de­part­ment, com­plaints re­ceived will be at­tended to in a cou­ple of days, said of­fi­cials.

While fleec­ing by re­tail­ers has be­come the or­der of the day in bus stands and tourist spots, com­plaints have been pour­ing in against the lack of an ef­fec­tive griev­ance re­dres­sal mech­a­nism. The phone num­ber of the in­spec­tor of labours has not been dis­played in pub­lic places and worse, even a google search may not yield it. Con­sumers say if one does make it to the labour de­part­ment of­fice to lodge a com­plaint, he or she has to give it in writ­ing and ex­pect hardly any ac­tion. It is this un­re­spon­sive griev­ance re­dres­sal mech­a­nism that has been spruced up and made just a click away.

The sim­pli­fied mo­bile ap­pli­ca­tion would ask for the ba­sic de­tails of the cus­tomer be­fore he or she up­loads a com­plaint in the form of a pic­ture or voice memo. While con­sumers can file the com­plaints through TN LMCTS mo­bile ap­pli­ca­tion, "there is a sep­a­rate ap­pli­ca­tion for of­fi­cial con­cerned," said In­spec­tor of labours S Sudha.

As soon as a cus­tomer files a com­plaint us­ing the mo­bile ap­pli­ca­tion, it will reach all of­fi­cials. Though there is no time frame fixed for ac­tion on the com­plaint, Sudha says it will be re­dressed within a day or two. Point­ing out that it is the first-of-its-kind mo­bile ap­pli­ca­tion for con­sumer re­dres­sal, she added

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