Tata Docomo organizes SAMPARK
Tata Docomo recently organized “SAMPARK” an extensive customer engagement program across UP circle. Held in various cities like Meerut, Bareilly, Kanpur, Dehradun etc the employees of the company under the SAMPARK initiative connected with its customers from UP region to appreciate their association with Tata Docomo and listen to their feedback and understand their perspective on its services.
The SAMPARK program was aimed at educating customers about the prod- ucts and services of Tata Docomo, and consumer friendly redressal mechanisms provided by the organization. This outreach focused on improving the customer satisfaction and to get an understanding on customer requirements.
Aditya Gupta, Business Head-India 2, Tata Teleser- vices said, “Sampark is a valuable initiative for us as we get to extend our gratitude to our customers who have been associated with us for long and also help us in understanding their requirements to further enhance our services to serve them better. We at Tata Docomo work towards providing our customers with seamless connectivity and best offers and customer connect initiatives like these help us further in working towards our goal.”
At the heart of the company’s strategy is customer-centricity and focused towards the same, the brand is innovating new and personalized products that cater to the needs of its customers. The company continues to introduce exclusive customer-focused plans for diverse segments of the UP market including working professionals, home makers and youth based on the monthly usage of their customers.