Lead With Service
The term ‘servant leadership’ was coined by Robert Greenleaf who worked with the multinational organisation AT&T for 40 years. The servant leadership model puts the ‘significant others’, including community members and employees, as number one priority. It begins with the feeling that one wants to serve first, and in the wake of the desire to serve comes an aspiration to lead.
The best test, according to Greenleaf, is to find out whether those who are being served grow and evolve as people; ask yourself, do people, while being served by me, become healthier, wiser, freer, more autonomous and, in the process, become servant leaders themselves? Servant leadership is not a quick-fix solution. At the core of it, it is a long-term transformational and spiritual approach to work.
These are some strong attributes of the servant leaders. They listen intently and empathetically to others. For them, it is very important to know the will of the people, for, they know that unless people in an organisation get enthused by an idea, something great is not likely to happen. There are many broken spirits roaming around in organisations whose performance is much below their true potential.
Servant leaders, being essentially spiritual leaders, set about healing them. They not only listen intently to others but to their inner voice seeking to know what one’s body, mind and soul are communicating. A servant leader might reject the behaviour of others but’ll never reject him as a person.