Capgem­ini May Use Igate’s Ac­count Mgmt Strat­egy

The Economic Times - - Companies - Jochelle.Men­donca @times­group.com

Mum­bai: French in­for­ma­tion tech­nol­ogy ser­vices com­pany Capgem­ini is look­ing at us­ing Igate’s ac­count man­age­ment strat­egy for all its clients, the com­pany’s global chief ex­ec­u­tive of­fi­cer Paul Her­melin has said.

Capgem­ini bought Igate Corp, the Nas­daq-listed tech­nol­ogy firm founded by Ashok Trivedi and Su­nil Wad­hwani, for $4 bil­lion last year and dis­solved its brand ear­lier this year. Since the ac­qui­si­tion, Capgem­ini has been meet­ings Igate’s clients to re­as­sure them about the deal. “We have met a few and I heard some­thing I did not ex­pect. They said ‘please don’t de­stroy it’. So, we are in­ves­ti­gat­ing to try and cap­ture its dif­fer­ent ac­count man­age­ment strat­egy,” Her­melin said at a me­dia brief­ing on Tues­day. He said some cus­tomers thought that with Capgem­ini they would be get­ting an ‘ar­ro­gant West­ern con­sult­ing firm’ and that he was work­ing to en­sure that Igate’s strat­egy was spread through­out the com­pany.

“The fi­nan­cial ser­vices busi­ness, which al­ready works a lit­tle like Igate, will take two quar­ters. The US, which is a lit­tle more red­neck, will take a few quar­ters more. And fi­nally, ex­pan­sion into the Euro­pean side will take longer,” Her­melin said. He added that the com­bined com­pany had worked to­gether to add seven new cus­tomers since the deal closed.

Her­melin and Ma­ha­rash­tra chief min­is­ter Deven­dra Fad­navis were in­au­gu­rat­ing the com­pany’s new 50-acre cam­pus in Navi Mum­bai, which will seat 30,000 em­ploy­ees once it is fully built.

“About half of Capgem­ini’s em­ploy­ees are in In­dia. So, there is a joke that I am not a French CEO, I am an In­dian CEO. Your CM took it fur­ther and said that is not enough, I should be­come a Ma­ha­rash­tra CEO,” Her­melin said.

The first phase with a built-up area of 1 mil­lion sq ft and seat­ing ca­pac­ity of about 13,000 is op­er­a­tional, while the sec­ond phase is ex­pected to be com­pleted by early 2018.

Capgem­ini has 90,000 em­ploy­ees in In­dia. The com­pany plans to add 25,000-30,000 em­ploy­ees, be­fore tak­ing into ac­count at­tri­tion, this year. Her­melin added that the com­pany could live with its at­tri­tion fig­ures in the coun­try but was work­ing to manag­ing spikes of at­tri­tion in cer­tain high-de­mand tech­nolo­gies.

Since ac­qui­si­tion, French co has been meet­ing Igate’s clients to re­as­sure them about the deal

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