‘Ex­panded De­liv­ery Net­work, Ta­lent Key to Wipro’s Growth’

Co may open new cen­tres in US and In­dia, to tap top ta­lent in tier 2 cities, says new COO Bhanu­murthy

The Economic Times - - Companies - Anir­ban.Sen@times­group.com

Ben­galuru: In­dia’s third-largest soft­ware ex­porter Wipro is look­ing to sig­nif­i­cantly ramp up its soft­ware de­liv­ery net­work and ex­pand its pres­ence both in­ter­na­tion­ally and within In­dia, amid a broader or­gan­i­sa­tional and strate­gic over­haul be­ing un­der­taken by new CEO Abidali Neemuch­wala who wants the com­pany to touch $15 bil­lion in rev­enue by 2020.

Wipro is plan­ning to open new de­liv­ery cen­ters in the US — its big­gest ge­og­ra­phy by rev­enue — in cities such as San Fran­cisco, Alt­lanta, Dal­las and New Jersey, ET has learned. Wipro has re­cently set up a new tech­nol­ogy and in­no­va­tion cen­tre in San Fran­cisco. In an in­ter­view with ET on Wed­nes­day, Wipro's new COO and pres­i­dent Bhanu­murthy BM said the com­pany wants to tap into top tech ta­lent in tier-2 cities such as Bhubaneswar, Kochi and Vizag and thus was look­ing at ex­pand­ing be­yond its net­work in met­ros such as Ban­ga­lore and Chen­nai.

“We al­ready have a wide­spread de­liv­ery net­work that spans across mul­ti­ple ge­ogra­phies, and mul­ti­ple cities within those ge­ogra­phies. So, what we’re look­ing to do is ex­pand­ing this net­work both in terms of fo­cus and skill sets and also in our In­dia de­liv­ery net­work,” said Wipro veteran Bhanu­murthy BM, in his first in­ter­view af­ter tak­ing over as chief op­er­at­ing of­fi­cer.

“Within the In­dia de­liv­ery net­work, we al­ready are present in cities like Ban­ga­lore, Chen­nai, Hy­der­abad, Delhi, where we are al­ready present in larger num­bers. We’re also look­ing at ex­pand­ing our de­liv­ery net­work be­yond these cities.” Bhanu­murthy said that the plan to ex­pand the de­liv­ery net­work was also to shore up the com­pany’s cur- rent busi­ness con­ti­nu­ity plans (BCP) frame­work, which would en­sure min­i­mal dis­rup­tion to op­er­a­tions dur­ing nat­u­ral dis­as­ters.

“One, since ta­lent (is be­com­ing) widely avail­able, the lo­ca­tions where ta­lent is avail­able are in­creas­ing. Se­condly, we also want to en­sure that we get di­ver­sity of thought and cul­ture into our or­gan­i­sa­tion. Thirdly, it pro­vides us BCP (Busi­ness Con­ti­nu­ity Plans) op­tions for our de­liv­ery or­gan­i­sa­tion — for years, we have faced nat­u­ral dis­as­ters. We want to pro­vide con­ti­nu­ity of ser­vice for our cus­tomers,” said Bhanu­murthy.

“For ex­am­ple, Bhubaneswar, Kochi, Vizag — these are all the places where we are present in a cer­tain size right now. And these cen­ters can be lever­aged sig­nif­i­cantly for ex­pand­ing our de­liv­ery net­work,” he added.

Ear­lier this week, Wipro promoted four se­nior ex­ec­u­tives, in­clud­ing el­e­vat­ing hu­man re­sources chief Saurabh Govil to the rank of pres­i­dent as part of a strat­egy to re­tain key lead­ers.

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