You Can Now Con­sult Your Doc­tor Vir­tu­ally

High-res­o­lu­tion videos, apps to make doc-pa­tient in­ter­ac­tion eas­ier

The Economic Times - - Companies - Taslima.Khan @times­

New Delhi: Sev­eral star­tups are seek­ing to take telemedicine to the next level by help­ing pa­tients and doc­tors talk to each other through high-res­o­lu­tion video on mo­bile apps.

“Ser­vice qual­ity in off­line hos­pi­tals is not very ex­cit­ing to­day, so there is a good op­por­tu­nity to dis­rupt it and move it to the dig­i­tal medium,” said Ab­hishek Goyal, co­founder of Tracxn Labs. “Along with pri­mary con­sul­ta­tion, a large frac­tion of sec­ond opin­ions and ca­sual health queries are sig­nif­i­cantly un­der­served.” Along with Sin­ga­pore An­gel Net­work, for­mer In­fosys di­rec­tor TV Mo­han­das Pai, InMobi co­founder Mo­hit Sax­ena and Tax­iForSure co­founder Raghu­nan­dan G, Tracxn Labs in­vested in Bengaluru-based startup JustDoc in Jan­uary. JustDoc com­petes with star­tups such as SeeDoc and Doc­tor In­sta, which are also gain­ing trac­tion for their videobased con­sul­ta­tion ser­vices.

“Video medicine is the fu­ture since it is much more com­pli­ant with MCI (Med­i­cal Coun­cil of In­dia) reg­u­la­tions than ex­ist­ing phone calls or chat-based so­lu­tions since we are ac­tu­ally see­ing the pa­tient and a lot of symp­toms can be ob­served on vi- deo,” said Par­shant Jain, chief health of­fi­cer at Gur­gaon­based Doc­tor In­sta, which has raised $500,000 from an­gel in­vestor Rishi Parti and Brah­maX Ven­tures. Hav­ing be­gun four months ago, Doc­tor In­sta has 40 physi­cians on with 40,000 reg­is­tered users and plans to scale up to 5,000 con­sul­ta­tions a day from 70 and sync up with 250 doc­tors by year end.

Jain, who charges .₹ 400 per con­sul­ta­tion, be­lieves video medicine can ef­fec­tively re­place 70% of out­pa­tient vis­its and all pri­mary care or self-med­i­ca­tion where peo­ple of­ten de­pend on rec­om­men­da­tions by phar­ma­cists.


Co­founder, Tracxn Labs

Such star­tups are see­ing in­creas­ing de­mand in ar­eas such as pae­di­atric care, psy­chol­ogy, psy­chi­a­try, der­ma­tol­ogy and sex­ol­ogy where peo­ple are typ­i­cally re­luc­tant to visit a doc­tor. Video medicine in­volves com­plex tech­nol­ogy at the back­end. In a bid to build a vir­tual hos­pi­tal brand, these star­tups are of­fer­ing end-toend ser­vices, , not just book­ing video con­sul­ta­tions with doc­tors.

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