Avaya will Keep Investing in India: CEO
Communications technology provider Avaya Inc is seeing double-digit growth in India and will continue to invest in the country as it is a high-growth market, says Kevin Kennedy, chief executive of the US-headquartered company. In an interview with Muntazir Abbas, Kennedy talks about Avaya’s India business, its key digital initiatives and how the company plans to be a part of the India growth story. Edited excerpts:
What was the high point of your meeting with telecom minister Ravi Shankar Prasad? Creating BPO centres in small towns is an important initiative of the Indian government, and the telecom minister (Prasad) is personally driving it. During our interaction, he gave insights into it and From being a traditional products co, Avaya is now a widespread communications solutions provider encouraged Avaya to participate.
How is Avaya’s India business doing? It is seeing double-digit growth. From being a traditional products company, Avaya is now a widespread communications solutions provider. We have rolled out services in the midmarket segment and also have solutions based on return on investment (RoI) to meet the needs of enterprises. We have also started looking at the government business and have had some recent wins. What is Avaya’s India headcount and what are its immediate investment plans? India is a major piece of our corporate infrastructure. We recently acquired Hyderabad-based KnoahSoft (a workforce optimisation company) and have increased our India headcount to 2,000, including R&D. We will continue to invest in India as it is a high-growth market.
KEVINKENNEDY CEO, Avaya
How is your telco business growing in India? We offer consultation services to telcos. We have partnerships with Bharti Airtel and Reliance Communications. Telcos, typically, look at a contact centre as a revenue generating stream and invest in technology for transformational services.
What are Avaya’s key digital initiatives in India? We are everywhere, from smart digitisation, networking, unified communications to Wi-Fi and social web apps. We have deployed technology at the Delhi, Bengaluru and Hyderabad airports, and our solution sends out real-time software-driven messages and alerts to government officials. We are also focussing on last-mile connectivity, which is a multi-stakeholder task.