Sta­tus De­liv­ery of 27 L Pass­ports Un­known

CAG re­port says no re­fund op­tion is given to ap­pli­cants in case of form with­drawl or missed ap­point­ment

The Economic Times - - Pure Politics -

which led to re­ten­tion of ₹ 78.46 crore by the gov­ern­ment from 5.42 lakh ap­pli­cants dur­ing Oc­to­ber 2013 to De­cem­ber 2014.

“The sta­tus of de­liv­ery for 27.38 lakh dis­patched pass­ports by post was not avail­able with the min­istry,” the CAG said in the re­port which was tabled in Par­lia­ment.

The re­port said the av­er­age time taken in 2014 to ob­tain pass­port in In­dia was 16 days as com­pared to nine daysin2013an­donly21%of pass­ports un­der nor­mal cat­e­gory were is­sued within pre­scribed pe­riod of three work­ing days.

In Delhi, the av­er­age time taken in ob­tain­ing pass­port was 52 days in­clud­ing wait­ing pe­riod in get­ting ap­point­ment and po­lice ver­i­fi­ca­tion.

On ap­point­ment to ap­pli­cants, the re­port said the wait­ing pe­riod for giv­ing an ap­point­men­tranged from less than 3 days in 38 Pass­port Seva Ken­dras (PSKs), 3-10 daysin12PSKs,11-30 daysin17PSKsand­morethan30­days in 12 PSKs. It said av­er­age time taken for po­lice ver­i­fi­ca­tion process was 42 daysat­na­tion­al­levelin2014asagainst the pre­scribed ceil­ing of 21 days. In seven states/UTs, pen­dency of more than 100 days were no­ticed in clear­ance of po­lice ver­i­fi­ca­tion re­ports.

The CAG said suc­cess­ful im­ple­men­ta­tion of the project on PPP or out­sourced ba­sis re­quired for­mu­la­tion of ad­e­quate ser­vice de­liv­ery stan­dards and ef­fec­tive mon­i­tor­ing. The MEA had roped in Tata Con­sul­tancy Ser­vices for the project. A Mas­ter Ser­vice Agree­ment (MSA) wasac­cord­inglysigned­be­tweenMEA and TCS Ltd.

Re­port said the avg. time taken in 2014 to ob­tain pass­port was 16 days as com­pared to nine days in 2013

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