Status Delivery of 27 L Passports Unknown
CAG report says no refund option is given to applicants in case of form withdrawl or missed appointment
which led to retention of ₹ 78.46 crore by the government from 5.42 lakh applicants during October 2013 to December 2014.
“The status of delivery for 27.38 lakh dispatched passports by post was not available with the ministry,” the CAG said in the report which was tabled in Parliament.
The report said the average time taken in 2014 to obtain passport in India was 16 days as compared to nine daysin2013andonly21%of passports under normal category were issued within prescribed period of three working days.
In Delhi, the average time taken in obtaining passport was 52 days including waiting period in getting appointment and police verification.
On appointment to applicants, the report said the waiting period for giving an appointmentranged from less than 3 days in 38 Passport Seva Kendras (PSKs), 3-10 daysin12PSKs,11-30 daysin17PSKsandmorethan30days in 12 PSKs. It said average time taken for police verification process was 42 daysatnationallevelin2014asagainst the prescribed ceiling of 21 days. In seven states/UTs, pendency of more than 100 days were noticed in clearance of police verification reports.
The CAG said successful implementation of the project on PPP or outsourced basis required formulation of adequate service delivery standards and effective monitoring. The MEA had roped in Tata Consultancy Services for the project. A Master Service Agreement (MSA) wasaccordinglysignedbetweenMEA and TCS Ltd.
Report said the avg. time taken in 2014 to obtain passport was 16 days as compared to nine days in 2013