K’taka Congress All Smiles As Traffic On Governance App Soars After Nov 8
Bengaluru: Congress may be politically opposed to the Centre’s demonetisation, but 100 days after the November 8 move, party-ruled Karnataka is all smiles over the increase in transactions on the country’s first mobile governance app, Mobile One.
“In two months, we have seen an increase of about 32% in the average daily usage of the Mobile web/app channel and 46% increase in the interactive voice response (IVR) usage,” Rahul Bharadwaj, project manager (Mobile Governance) from the state’s Centre for e-Governance, told ET, quoting figures up to mid-January. “Currently, we are getting about 3 lakh calls a day on the IVRS. We have also seen a significant increase in the number of pay- ments made using credit/debit cards and Mobile Wallets (160% and 350% increase respectively,” he said.
e-Governance CEO Darpan Jain sees the situation as an opportunity to push the mobile gover nance platfor m—one of Karnataka chief minister Siddaramaiah’s pet initiatives—to greater heights by increasing the number of facilities offered on it and simplifying the user interface. “We need to increase the rural footprint and offer more services that they need, if we are to make use of the digital push that demonetisation has given,” he said.
Mobile One (M-One) currently brings over 4,000 services including government and private ones onto one integrated platform that can be accessed as an app on smartphones,awebportalorthroughSMS and IVRS. It was launched in December 2014 by President Pranab Mukherjee has been going from strength to strength after it got the Gold in the m-governance awards attheWorldGovernmentSummitinDubai in February 2016. The platform offers services including payment of utility bills, income and property tax, agriculture planning and weather updates.