‘People, Machines will Work Together in Future’
PwC’s global survey shows 52% of global CEOs explore benefits of such an arrangement; 77% see non-availability of key skills as biggest threat
Mumbai: In an automated world where intelligent machines and robots will play an important role in most workplaces, getting their people strategy right will continue to be one of the biggest challenges for organisations, say global business leaders.
Organisations will thrive on people and machines working together, rather than one replacing the other, according to PwC’s 20th CEO survey based on 1,379 responses from 79 countries.
“Getting people strategy right in a world where humans and machines work alongside each other will be the biggest challenge leaders will ever face,” said Jon Williams, leader of PwC’s global people and organisation practice. “No one can be sure how the world of work will evolve, so organisations must prepare for any scenario,” he said in a statement. According to the survey, 52% of global CEOs are exploring the benefits of humans and machines working together, and 39% are considering the impact of artificial intelligence on future skills needs. As many as 77% of CEOs say they see the non-availability of key skills as the biggest business threat. “It’s the role of business leaders to protect and nurture the employee-employer relationship through this turbulent time. Without it, organisations will struggle to find and keep the people they need. The challenge for CEOs is to show that in the technological age, humans are their priority,” Williams said.
In-demand skills in the given context are exclusively human capabilities. They include adaptability, problem solving, creativity and leadership. “It’s the same situation in India as well. Leaders need to have these attributes and software cannot imitate or change that,” said Padmaja Alaganandan, leader – people and organisation, at PwC India.
According to the survey, 78% of CEOs are actively taking steps to improve their access to talent and attract the right people by changing their people strategy to reflect the skills and employment structure they need for the future. Williams said there are five skills business leaders need to work on to ensure they have the right talent fit for the challenges ahead. These include: planning for multiple futures, preparing HR for the recruitment challenge, nurturing soft skills, delivering the right experience for people, and working on trust, with a purpose.
in PwC’s 20th CEO Survey are exploring benefits of humans and machines working together impact of artificial intelligence on future skills needs
skills right experience for people