Aegis Opens New Cen­tre in Malaysia, May Hire 5k More

The Economic Times - - Companies - Jochelle.Men­donca @times­

Ben­galuru: Aegis said it has opened a new cen­tre in Malaysia, as the busi­ness process out­sourc­ing com­pany looks at tap­ping de­mand in South Asia. The com­pany, which ex­pects to close its sales to pri­vate eq­uity firm Cap­i­tal Square Part­ners this month, al­ready em­ploys 3,000 peo­ple in Malaysia in two cen­tres. It plans to hire over 5,000 peo­ple in Malaysia over the next three years. “This cen­tre will start with over 500 em­ploy­ees and we want it to scale to 2000. Be­cau- se it is lo­cated close to Sin­ga­pore, we are look­ing to at­tract busi­ness from Sin­ga­porean com­pa­nies as well. South East Asia is a grow­ing mar­ket for us,” Sandip Sen, CEO of Aegis, told ET. Aegis has been fo­cus­ing on South Asia and serves com­pa­nies in Ja­pan and Korea out of its ex­ist­ing cen­tres in Malaysia. Ac­cord­ing to re­search firm IDC, Asia Pa­cific is ex­pected to gen­er­ate $46.4 bil­lion in spend­ing in 2019 and lead growth among re­gions at a con­sol­i­dated an­nual growth rate of 7.8%. This rep­re­sents ap­prox­i­mately 20% of the to­tal world­wide BPO spend­ing in 2019. Most of the growth will be driven by mar­kets such as Korea, Ja­pan, China, Sin­ga­pore and oth­ers. Aegis ex­pects to in­vest about 200 mil­lion Malaysian ring­git in its new fa­cil­ity over the next five years. The com­pany is look­ing to re-en­ter the Philip­pines and US mar­ket, which it had ex­ited af­ter the sale of that part of its busi­ness to Teleper­for­mance. “We will look at that mar­ket again when it be­comes pos­si­ble for us to re-en­ter,” Sen said. Aegis has 43 cen­tres in 9 coun­tries.

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