Aegis Opens New Centre in Malaysia, May Hire 5k More
Bengaluru: Aegis said it has opened a new centre in Malaysia, as the business process outsourcing company looks at tapping demand in South Asia. The company, which expects to close its sales to private equity firm Capital Square Partners this month, already employs 3,000 people in Malaysia in two centres. It plans to hire over 5,000 people in Malaysia over the next three years. “This centre will start with over 500 employees and we want it to scale to 2000. Becau- se it is located close to Singapore, we are looking to attract business from Singaporean companies as well. South East Asia is a growing market for us,” Sandip Sen, CEO of Aegis, told ET. Aegis has been focusing on South Asia and serves companies in Japan and Korea out of its existing centres in Malaysia. According to research firm IDC, Asia Pacific is expected to generate $46.4 billion in spending in 2019 and lead growth among regions at a consolidated annual growth rate of 7.8%. This represents approximately 20% of the total worldwide BPO spending in 2019. Most of the growth will be driven by markets such as Korea, Japan, China, Singapore and others. Aegis expects to invest about 200 million Malaysian ringgit in its new facility over the next five years. The company is looking to re-enter the Philippines and US market, which it had exited after the sale of that part of its business to Teleperformance. “We will look at that market again when it becomes possible for us to re-enter,” Sen said. Aegis has 43 centres in 9 countries.