Tel­cos Want More Time to En­force New Call Drop Norms: Trai Chief

Cos want to put in place some sys­tems, their re­quest will be ex­am­ined, he says

The Economic Times - - Companies: Pursuit Of Profit - Gul­veen.Aulakh @times­group.com

New Delhi: Tele­com op­er­a­tors have sought more time to im­ple­ment stricter rules aimed at pre­vent­ing call drops, the Tele­com Reg­u­la­tory Au­thor­ity of In­dia chair­man RS Sharma said on Fri­day.

“They have not op­posed it (new rules) but they have asked for more time. They want to put in some sys­tems... We will ex­am­ine their re­quest,” he said. In the new rules is­sued on Au­gust 18, Trai set penal­ties of up to ₹ 10 lakh per cir­cle in a quar­ter on op­er­a­tors fail­ing to meet voice qual­ity bench­marks. The qual­ity of voice ser­vice will now be mea­sured at the base sta­tion level in­stead of the cir­cle level. The rules, ef­fec­tive Oc­to­ber 1, are also aimed at en­sur­ing cov­er­age in un­der­served ar­eas

The tele­com in­dus­try is fully com­mit­ted to work with the au­thor­ity to en­sure the high­est qual­ity of ser­vice stan­dards for cus­tomers, said Ra­jan Mathews, di­rec­tor gen­eral of the Cel­lu­lar Op­er­a­tors As­so­ci­a­tion of In­dia.

“How­ever, the im­ple­men­ta­tion of the new rules will re­quire ma­jor changes in ex­ist­ing sys­tems and pro­cesses and re­quire align­ment with con­cerned stake­hold­ers/ven­dors. The im­ple­men­ta­tion of the re­vised mea­sure­ment method­ol­ogy will also re­quire build­ing of new sys­tems and soft­ware de­vel­op­ment and hence we have sought more time from Trai,” Mathews said. They man­date tele­com op­er­a­tors to pay ₹ 1 lakh to ₹ 5 lakh — de­pend­ing on the ex­tent of the vi­o­la­tion — in a quar­ter. Vi­o­la­tions in con­sec­u­tive quar­ters will re­sult in 1.5 times the penalty levied in the first quar­ter and twice that if they con­tinue in the third quar­ter, sub­ject to a cap of ₹ 10 lakh in a three-month pe­riod.

The new and stricter rules on call drops are meant to over­come a short­com­ing in the ear­lier method of as­sess­ing a net­work’s per­for­mance in a ser­vice area over a month, which would mask in­di­vid­ual cell sites that func­tioned poorly or not at all on some days.

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