Our research into over 20,000 workers of all skill levels across US industries, and a review of hundreds of academic studies on the psychology of human performance, shows that most leaders and organisations focus on just one type of performance. But there are two types that are important for success.
The first type is known as tactical performance. Tactical performance is how effectively your organisation sticks to its strategy. It is the driver of focus and consistency. It allows organisations to increase strength by directing limited resources to the fewest targets.… The second type,adaptiveperformance,ishow effectively your organisation diverges from its strategy.
Adaptive performance manifests as creativity, problem-solving, grit, innovation and citizenship. It allows organisations to create value in a world filled with volatility, uncertainty, complexity and ambiguity, where technology and strategy change rapidly. So, tactical performance is how well you stick to your plan, and adaptive one is how well you diverge from your plan.
A great salesperson will operate more efficiently with a defined process for reaching out to prospects and represent the products more consistently. But they must adapt the standard approach based on each customer’sneeds.Thesameistruefor any team or organisation.
From “There are Two Types of Performance — But Most Organisations Only Focus on One”