Nass­com sees BPM sec­tor rev­enue ris­ing to $40 b by FY20

The Hindu Business Line - - IT & TELECOM - COGENCIS

The Na­tional As­so­ci­a­tion of Soft­ware and Ser­vices Com­pa­nies ex­pects rev­enue of busi­ness process man­age­ment sec­tor to grow to $38-40 bil­lion by 201920 (April-March) from $29.8 bil­lion in 2016-17.

The busi­ness process man­age­ment in­dus­try has more than 35 per cent share in global sourc­ing and 38% in the em­ploy­able grad­u­ate pool, and is wit­ness­ing a rev­enue growth of 1.7 times an­nu­ally, the as­so­ci­a­tion said at a press brief­ing on the side­lines of its BPM Strat­egy Sum­mit 2017.

De­spite slow­down in the information tech­nol­ogy sec­tor, the busi­ness process man­age­ment com­pa­nies see good trac­tion be­cause the in­dus­try has been adapt­ing to changes over the last few years, Chief Ex­ec­u­tive Of­fi­cer of WNS Ke­shav Mu­rugesh said.

Rev­enue growth is likely to come from new ar­eas that in­clude ro­bot­ics,ma­chine learn­ing, and data an­a­lyt­ics, among oth­ers, Chief Ex­ec­u­tive Of­fi­cer of EXL, Ro­hit Kapoor, who is also chair to Nass­com’s BPM Coun­cil, said.

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