For Al­lianz Part­ners, In­dia is a ‘big’ growth mar­ket

To of­fer tech-fo­cussed ser­vices in fi­nan­cial and health­care sec­tors

The Hindu Business Line - - BANKING - KR SRIVATS

Al­lianz Part­ners, the B2B2C arm of Al­lianz, is in talks with banks and dig­i­tal pay­ment ser­vice providers in In­dia to of­fer in­sur­ance so­lu­tions, as well as bank and credit card-bun­dled as­sis­tance ser­vices to dig­i­tal con­sumers, said a top vis­it­ing of­fi­cial.

The global spe­cial­ist in as­sis­tance and in­sur­ance for the travel, au­to­mo­tive and in­ter­na­tional health­care sec­tors, now wants to lever­age tech­nol­ogy to ex­pand its ser­vice of­fer­ings in In­dia, which it sees as a big growth mar­ket.

Al­lianz Part­ners is now open to “white la­bel” (pro­vided un­der the brand of its busi­ness part­ners), its lat­est tech­nol­ogy-fo­cussed ser­vice of­fer­ings in both the fi­nan­cial and health sec­tors of the In­dian mar­ket, Sylvie Ouziel, mem­ber of the board, who also over­sees the Asia-Pa­cific re­gion, told Busi­nessLine. Al­lianz Part­ners is also look­ing to part­ner with health in­sur­ance com­pa­nies in In­dia to of­fer as­sisted ser­vices (such as doc­tor on call, am­bu­lance ser­vices, nurses) in the health­care sec­tor, she said.

Ouziel is also the Global Chief Ex­ec­u­tive Of­fi­cer (CEO) of Al­lianz As­sis­tance, which is one of the four com­mer­cial brands of Al­lianz Part­ners. The other three com­mer­cial brands are Al­lianz Travel, Al­lianz Au­to­mo­tive and Al­lianz Care.

Glob­ally, Al­lianz Part­ners serves four ecosys­tems – mo­tor and mo­bil­ity, travel and Sylvie Ouziel, mem­ber of the board, Al­lianz Part­ners

tourism, in­ter­na­tional health, and home and con­nected in­di­vid­u­als. Un­der the Al­lianz As­sis­tance brand, as­sis­tance and in­sur­ance so­lu­tions are pro­vided to large cor­po­rates and their cus­tomers, in­clud­ing roadside as­sis­tance; ap­pli­ance pro­tec­tion; mo­bile de­vices, and dig­i­tal risk pro­tec­tion;

and bank and credit card­bun­dled as­sis­tance ser­vices.

“In­dia has been a fast adopter of dig­i­tal pay­ments, and we see im­mense growth op­por­tu­ni­ties for us in this mar­ket,” she added.

The in­creased adop­tion of dig­i­tal pay­ments has posed a new set of risks, and Al­lianz Part­ners is ready with prod­ucts and so­lu­tions to pro­tect the dig­i­tal life of in­sured per­sons, Ouziel added.

Ouziel said that tech­nol­ogy is open­ing up a new field of in­sur­ance and ser­vices to Al­lianz Part­ners. The in­sur­ance world is deeply chal­lenged and trans­formed by tech­nol­ogy.

“Our value propo­si­tion is to pro­vide pro­tec­tion and care, as­sis­tance and peace of mind, on the road, at home, and when trav­el­ling,” she said.

Pro­tect­ing the dig­i­tal foot­print of the in­sured per­son is as im­por­tant as the mo­bile de­vice, and is emerg­ing as a new field of ser­vice.

In the cur­rent sce­nario, pro­tect­ing the mo­bile phone and pro­vid­ing fast so­lu­tions in the case of bro­ken or stolen phones is key, but not enough. Equally im­por­tant is to pro­tect and re­store data on the phone, ac­cord­ing to Ouziel.

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